Call acct software

[tipandring70]

I have a customer that has IP Office with Tapit software.
406 4.2(20)
He wants the following call ctr reports

Call center performance reports:
90% of calls responded to w/in 30 seconds or less
Less than 5% abandonment rate

The IP Office does not spit out ring time.
Does anyone know of a work around?
The calls are answered on the first ring by the auto att
then directed to hunt groups or stations.
So the 30 seconds would start then.

They are willing to get new call management software.

Do they need to upgrade to a definity product?
Thanks in advance

 

[kwing112000]

you could look at Zeacom or maybe call sweet live by datel.

Kevin Wing
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries

 

[dencom]

CallReporter can.....but reports are only in dutch at this moment.

check out callreporter dot nl to get an impression (>> rapport overzicht).

all is based on plain SMDR files.

Regards,

Arnoud