Call accounting

[nwchipper]

Can anyone recommend a simple call accounting package that works well with the IPO for:
Tracking users calls in and out
Total system calls in and out and trunk usaege(per hour).
Basically we want to know how many calls people are getting and making and how are trunk utilization is.

Thanks

 

[PlatinumGuy]

CCC

ACA - IP Office Implement
ACS - IP Office Implement
ACE - IP Office Implement
ACI - IP Office Implement

 

[telecomgear]

Tappit works well.

To Us and Those Like Us, Damn Few Left

 

[groundedagain]

TeleTellUs from GBS Technology works really well.

Jason Wienert
Brisbane, Australia

http://www.centralcity.com.au

GoldMine, Avaya, ACCPAC CRM

Please remember to thank preople for their valuable input.

 

[bwell3]

Simplest is CommView Web hosted service

http://www.atcomm.com

 

[SuperJenks]

CCC? Thats funny PlatinumGuy, I hope you are kidding. I think CCC is the worst application that was ever put into development by avaya. Customers hate it too. They always feel like they got ripped off in comparison between what they pay for it and what they get out of it. And trying to make sense of the reports, forget it. Tapit, eCas, or call sweet are ones we sell as alternatives.

 

[ProviderReborn]

SuperJenks.

Were in world are you. Any more info on the above products you mention please?

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement (Aug 30th)

 

[SuperJenks]

Tapit -

http://www.trisys.com/

Call Sweet -

http://datel-group.com/products/pdf/SWEET! Stuff.pdf

eCas -

http://www.avaya.com/gcm/master-usa.../call_accounting_business01.htm&View=ProdDesc

BTW, I'm in N.Y.

 

[intrigrant]

CCC is never designed to be used as a call accounting module, it has no facilities for that.
CCC is build for a small call center which handles a lot of incoming calls. For outgoing calls there is not much to find in CCC.



NIHIL NOVI SUB SOLE

 

[tlpeter]

Phonex pro from mind works very well


ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[kflounders]

Please use Call Sweet. They are great to deal with and have a wonderful product. They even do the install for you remotely. Cheap too.

Stay tuned with them for a CCC like aplication that should do 99% of what call centers need for very little money.

 

[aarenot]

SMDR to file works good.