Call Accounting & ANI

[kimmiejoe]

In our call accounting software (TAPIT) I don't see any incoming digits on the reports even though I see them on my phone display when the call comes in. How can I make this information appear on my call accounting reports?

Thank God for this Forum,

Kim

 

[johnpoole]

take a look at your cdr data, prt cdr in load 21, may be the key

john poole
bellsouth business
columbia,sc

 

[kimmiejoe]

thanks John,

I did find it in ld 21, but now I'm going to ld 15 to.... chg IMPH from NO to YES and chg OMPH from NO to YES. Ultimately what I want is for incoming, outgoing, and internal calls to display caller ID info in our call accounting software. Have I missed a prompt that will need to be changed in addition to the ones I mention above?

 

[techman3030]

prt out your route and make sure CDR it is turned on there INC yes

 

[techman3030]

sorry I forget to add if you didn't know already
LD 21
RDB

 

[kimmiejoe]

Yes Techman it is turned on, what else is preventing me from getting this to show up on the call acct reports?

CDR=Yes
-INC=Yes



Kim

 

[Nortellian]

have you looked at the raw data coming directly from the switch?

 

[Nortellian]

When the CLID is provided by the far end, it is shown in
the user's digit display. As an option, CLID is included in CDR records. When
CLID is set to YES in LD 17, CLID is output in N (Normal) and S (Start)
records for both terminating and tandem nodes in an ISDN network

 

[KIMBARQ]

That did it!



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YOU GUYS ROCK!!!!!!!!!!!!!

Kim Joseph
Franklinton, NC