CAG & Coverage Paths

[AVAYAPro]

Here is the scenario...

Coverage Answer Group 1 = (x1, x2, x3)
Coverage Answer Group 2 = (x1, x2, x3, x4, x5)
Coverage Path point 1 = c1
Coverage Path point 2 = c2

A call covers and rings x1, x2, and x3 3 times, then rings x4 and x5. x1, x2, and x3 do not ring at coverage path point 2.

x1, x2, and x3 need to ring at coverage path point 2.

Any ideas why they won't ring?

ACS - IP Office Implement
ACA - IP Telephony Implement
CCNA - Cisco Certified Network Associate
MCP - Microsoft Certified Professional

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[AvayaTier3]

Hardware platform? Definity / CM software version?

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[AVAYAPro]

S8300, CM 5.2

ACS - IP Office Implement
ACA - IP Telephony Implement
CCNA - Cisco Certified Network Associate
MCP - Microsoft Certified Professional

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[AvayaTier3]

5.2 is not a load

These are loads
R015x.00.0.825.4 CM 5.0.0
R015x.01.0.414.3 CM 5.1.0
R015x.01.1.415.1 CM 5.1.1
R015x.01.2.416.4 CM 5.1.2
R015x.02.0.947.3 CM 5.2.0
R015x.02.1.016.4 CM 5.2.1

Load        Update                               Released
cm5-016.4   17774 (SP0)                          20 Nov 2009
cm5-016.4   17959 (SP1)                          08 Feb 2010
cm5-016.4   18111 (SP2)                          05 Apr 2010
cm5-016.4   18250 (SP3)     do not use s8[35]xx  07 Jun 2010
cm5-016.4   18365 (SP4)     do not use s8[35]xx  02 Aug 2010
cm5-016.4   18433 (SP4.1)                        18 Aug 2010

calls not going to coverage with cover answer groups is fixed in SP2 and higher


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[AVAYAPro]

R015x.02.1.016.4

ACS - IP Office Implement
ACA - IP Telephony Implement
CCNA - Cisco Certified Network Associate
MCP - Microsoft Certified Professional

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[AvayaTier3]

Which SP (Service Pack) is activated on your system?

calls not going to coverage with cover answer groups is fixed in SP2 and higher

Do not use SP3 or SP4 on s8300

SP4.1 would be okay

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[AVAYAPro]

UPDATES:
Update ID Status Type Update description
------------------------------- ------------ ------- ---------------------------
02.1.016.4-17853 activated hot CM Timer Adjustment
02.1.016.4-18111 activated cold patch 18111 for 02.1.016.4

KERNEL-2.6.18-128.AV7c activated cold patch 2.6.18-128.AV7c for 0



ACS - IP Office Implement
ACA - IP Telephony Implement
CCNA - Cisco Certified Network Associate
MCP - Microsoft Certified Professional

I like stars

 

[AVAYAPro]

so you are recommending SP4?

cm5-016.4 18433 (SP4.1) 18 Aug 2010


ACS - IP Office Implement
ACA - IP Telephony Implement
CCNA - Cisco Certified Network Associate
MCP - Microsoft Certified Professional

I like stars

 

[AvayaTier3]

only if you were on sp1 or sp0
I think sp4.1 has the same coverage fixes as sp2

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[1a22ip]

Back to your original problem. The system is so smart that it knows that it rang x1 x2 and x3. Therefore it will not ring them again.


Hope this helps
ED

1a2 to ip I seen it all