Cached Mode not syncing with Exchange

[dolfin13]

I have two users whose Outlook Inbox suddenly stopped syncing with the Exchange server. They both use Outlook 2003 in cached mode and we use Exchange server 2000. The other seven users' Outlook works fine under the same setup, and these two users with the problem had worked fine up until this morning.

I have since turned off cached mode for these two users in the interim, but would like to be able to turn it back on for them as they both use their laptops offline.

Any shove in the right direction would be much appreciated!

Thanks

 

[58sniper]

When it's enabled, does it say online in the lower right corner, or offline?

Pat Richard, MCSE MCSA:Messaging CNA
Microsoft Exchange MVP
Want to know how email works? Read for yourself -

http://www.ietf.org/rfc/rfc2821.txt

 

[dolfin13]

It does show online, and everything seems to be in normal working order. Thanks for taking a look at this.

 

[dolfin13]

I guess I should say everything else seems in normal working order, still doesn't sync the inbox.

Thanks

 

[lifegard2]

Have you tried wiping out the mail profile and recreating it?

 

[dolfin13]

I ended up killing the ost and letting outlook rebuild while the user was at an appointment. It seems to be working now.

Is there anything in particular that would cause this, or can I just chalk it up to a random bug?

Thanks