Cable Access Just Quit

[Squrl79]

I have a dell 8100 series with an onboard netcard
Operating system is windows XP.
I have a cable connection and just recently it has ceased to function I haven't installed any new software. I called tech support from the service provider. they told me that my firewall (norton personal firewall) was causing the problem i was hesitant to believ this as it has been running for close to a year with no problems. I uninstalled the firewall. That did not fix my problem. I have gone through ipconfig and things like that. I noticed that when i run netstat -a there alot fewer ports open than there where on previous occasions. Any Help would be greatly appreciated.

 

[TheOldMan346]

squrl79,

Have you checked to ensure your NIC hasn't failed? Are you connected to a network or just the cable connection. If connected to a network, can you ping or access other network resources? Have you run NIC diagnostics or checked the Dell Support knowledgebase?

Good luck.
The Old Man

 

[antos7339]

Don't be too quick to discount the effects of a software firewall. I have seen many cases where no matter what we did to get someone back online, as soon as we disabled the firewall everything was fine. You may want to try a different one for a while and see what happens.