Here is our situation: We are an outbound call facility that sells advertising in 4 different states and we just purchased a building that is a complete blank shell and construction should be done in about 6 weeks. We currently have an old Samsung IDCS 100 phone system that we have been using for many years. It does nothing special except allow us to transfer calls between desks and is reliable. We don't use voicemail or anything else. Recently we learned of the ability to change our outbound caller ID to match the area we are calling in...for instance: If we are calling from Indiana to Illinois...instead of our area code coming up as 317 (indy), it would come up as 815 (ill). This is important to us and has made us decide to purchase a new phone system.
Here are our needs:
- Ability to change outbound caller ID
(Ideally by pressing a button on the phone to select which outbound area code to select and having up to 3 ppl able to use that same area code at once)
- Caller ID would be nice
- Ability to transfer calls between front desk to sales floor
- Handle approximately 45 users (currently about 30)
- RELIABLE
I've spent the last week contacting many different companies and have kind of narrowed it down to 2 based on features and what I believe their competence level to be, one hosted and one on premise system.
Hosted: Dialing Innovations ( location is in the same town as us)
$55/mo per line (probably 30 lines) = $1650/mo
Their custom built switch and router = $1500
1 T1 line (until we expand to need 2) = $300/mo
Cable internet for normal internet usage/redundancy = $60/mo
We can choose any phones we'd like = $5000
On Premise: Star2Star Phone system (Star2Star License/ports and 2250 Box = $3,292
Phones: Yealink T-38G @ $170x6 = $1,020
Yealink T-22p @ $87.5x40 = $3,500
Star2Star software per phone = $45x42 = $1,890
Cisco SG300-28P switches @ $694x2 = $1,392
Installation: $5,432
Total: $16,836
MONTHLY:
Service from Star2Star = $545
1 T1 line for now = $300
Cable Internet for normal useage/redundancy = $60
Yearly Mainteance = $2,717
Any thoughts or opinions would be great. I've read as many reviews on the hardware and services as I can, but I default to the more knowledgeable users here. The hosted seems pretty straight forward, however the on premise options seem endless and I'm not sure what is industry standard as far as service, cost, etc...Any help would appreciated.
Here are our needs:
- Ability to change outbound caller ID
(Ideally by pressing a button on the phone to select which outbound area code to select and having up to 3 ppl able to use that same area code at once)
- Caller ID would be nice
- Ability to transfer calls between front desk to sales floor
- Handle approximately 45 users (currently about 30)
- RELIABLE
I've spent the last week contacting many different companies and have kind of narrowed it down to 2 based on features and what I believe their competence level to be, one hosted and one on premise system.
Hosted: Dialing Innovations ( location is in the same town as us)
$55/mo per line (probably 30 lines) = $1650/mo
Their custom built switch and router = $1500
1 T1 line (until we expand to need 2) = $300/mo
Cable internet for normal internet usage/redundancy = $60/mo
We can choose any phones we'd like = $5000
On Premise: Star2Star Phone system (Star2Star License/ports and 2250 Box = $3,292
Phones: Yealink T-38G @ $170x6 = $1,020
Yealink T-22p @ $87.5x40 = $3,500
Star2Star software per phone = $45x42 = $1,890
Cisco SG300-28P switches @ $694x2 = $1,392
Installation: $5,432
Total: $16,836
MONTHLY:
Service from Star2Star = $545
1 T1 line for now = $300
Cable Internet for normal useage/redundancy = $60
Yearly Mainteance = $2,717
Any thoughts or opinions would be great. I've read as many reviews on the hardware and services as I can, but I default to the more knowledgeable users here. The hosted seems pretty straight forward, however the on premise options seem endless and I'm not sure what is industry standard as far as service, cost, etc...Any help would appreciated.
