Have a customer that is migrating from the Nortel world. They would like to replicate a couple features that they liked on their previous system. 1.) Hotline - they would like for an assistant to ring their boss on a dedicated line/button (not the appearance buttons); 2.) Virtual Park - they would like to park a call and then be able to go to another phone and retrieve that call by entering in a password/retrieval code. They don't want just anyone with a Park button to grab the call.
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Button Features 1
- Thread starter VTTD1870
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1
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Press F1 in Manager for help, it's pretty easy to find =)
User (Button Programming)
Monitors whether another user's phone is idle or in use. The Telephone Number field should contain the users name enclosed in double quotes. The button can be used to make calls to the user or pickup their longest waiting call when ringing. On buttons with a text label, the user name is shown.
The actions performed when the button is pressed will depend on the state of the target user and the type of phone being used. It also depend on whether the user is local or on a remote multi-site network system.
Call Park (Shortcode)
Parks the user's current call into the specified park slot number. The call can then be retrieved by other extensions (refer to the appropriate telephone user guide). While parked the caller hears music on hold if available. The 'Unpark Call' feature can be used to retrieve calls from specific park slots.
Park Timeout (System | Telephony | Telephony) controls how long a call will remain parked. When this expires the call will recall to the parking user if they are idle or when they next become idle. The recall call will continue ring and does follow any forwards or go to voicemail.
Details
· Telephone Number: tick Park slot number.
If no park slot number is specified when this short code is used, the system automatically assigns a park slot number based on the extension number of the user parking the call plus one digit 0 to 9.
· Park slot IDs can be up to 9 digits in length. Names can also be used for application park slots.
· Default Short Code: tick *37*N#
· Programmable Button Control: tick Call Park
· See also: Unpark Call.
· Release: 1.0+.
"Trying is the first step to failure..." - Homer
User (Button Programming)
Monitors whether another user's phone is idle or in use. The Telephone Number field should contain the users name enclosed in double quotes. The button can be used to make calls to the user or pickup their longest waiting call when ringing. On buttons with a text label, the user name is shown.
The actions performed when the button is pressed will depend on the state of the target user and the type of phone being used. It also depend on whether the user is local or on a remote multi-site network system.
Call Park (Shortcode)
Parks the user's current call into the specified park slot number. The call can then be retrieved by other extensions (refer to the appropriate telephone user guide). While parked the caller hears music on hold if available. The 'Unpark Call' feature can be used to retrieve calls from specific park slots.
Park Timeout (System | Telephony | Telephony) controls how long a call will remain parked. When this expires the call will recall to the parking user if they are idle or when they next become idle. The recall call will continue ring and does follow any forwards or go to voicemail.
Details
· Telephone Number: tick Park slot number.
If no park slot number is specified when this short code is used, the system automatically assigns a park slot number based on the extension number of the user parking the call plus one digit 0 to 9.
· Park slot IDs can be up to 9 digits in length. Names can also be used for application park slots.
· Default Short Code: tick *37*N#
· Programmable Button Control: tick Call Park
· See also: Unpark Call.
· Release: 1.0+.
"Trying is the first step to failure..." - Homer
* for jani
when I have had customers complain the std short code is to convoluted I have added one to stream line the process
(asuming default 3 digit exts 2XX)
sc 2XXX
tn .
feature unpark
users can now simply dial the park bay number
A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear
when I have had customers complain the std short code is to convoluted I have added one to stream line the process
(asuming default 3 digit exts 2XX)
sc 2XXX
tn .
feature unpark
users can now simply dial the park bay number
A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear
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