Busy tone

[NORTELCS]

Hi guys

i have created one route with two trunk are member in the route when the lines are all in used i want to get busy tone on the phones. now i am getting tone (trunk card UNIV TRK).


thanks.

 

[johnpoole]

what kind of tone.. redefine that as busy tone in ftc

john poole
bellsouth business
columbia,sc

 

[NORTELCS]

hi.

the busy tone is working fine from the extension to extension but when the customer press for example 9 to pick a line and there is no free line in that route which with ACOD 9 it give a normel direct tone the client asking for a busy tone when there is no free line.where can i chage it?

 

[worldwidedialtone]

Not sure what you have programmed but sounds like you a trunk built in that route that is not connected (jumpered), other words you have more than the 2 route members you think you have.

MIKE

 

[zulu69]

U can also check tor STEP prompt in urs RDB, may be its pointing to other route. Most probably u have other Tn besides 2 built by urself having no PSTN line connected.

 

[phonedude10]

is 9 the ACOD of that route or is it the AC1 ACOD