busy tone when calling from external 1

[RWhitt]

Hello,

I have a user who's getting a busy tone when recieving a call from an external number (i.e. cell phone, home, etc). also tried to dial the full number from an internal line (my desk phone) and you get a msg to the effect of 'this number is not in service'.

Any thoughts???

thanks!

RWhitt

 

[LeeMcCauslin]

Are you saying your user is sitting at their desk, their phone rings and they pick it up and all they hear is a busy signal? Which full number did you dial from your phone and was not in service?

At any rate, what system is this, what phone type, and please post a print out of the TNB.

Has the phone worked before now and, if so, when did it stop and what changed between then and now?

=======================================
"I am owed. I've never got paid. A dude with a pencil is worse than a cat with a machine gun" Bo Diddley R.I.P.
December 30, 1928 - June 02, 2008

 

[RWhitt]

ex. 1: user is sitting at her desk (m3903 on option 81c), her mom tries to call her from a cell phone, mom gets a busy signal. however, user can make outgoing calls to external numbers.

ex. 2: user is sitting at her desk, i try to call her from my desk phone (m3904 on same system) using her full number, msg says 'this number is not in service'. however, internal ext dialing works fine, in and out.

to my knowledge, phone has always operated this way. here's the printout:

TN 4 0 3 2
SPWD
DATE
PAGE
DES

DES 253A
TN 004 0 03 02
TYPE 3903
CDEN 8D
CTYP XDLC
CUST 0
FDN 2000
TGAR 8
LDN NO
NCOS 6
SGRP 0
RNPG 0
SCI 0
SSU
XLST
SCPW
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LND CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN

CPND_LANG ENG
RCO 0
HUNT 2000
LHK 1
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 6760 0 MARP
CPND
NAME
XPLN 11
DISPLAY_FMT FIRST,LAST
01 SCR 76760 0 MARP
02 ADL 16
03 ADL 16
04
05
06
07
08
09
10
11
12
13
14
15
16 MWK 2000
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
DATE 9 JUL 2008

 

[yyrkroon]

i would check with telco to see 1. if that number is part of your did and 2. if its not disconnected by telco.

sound like a non did number was assigned to the user since internal works fine.

 

[spunkysus]

Try changing key 1 to SCR 7760 d.May not be the issue however I see that the rollover has 5 digits as opposed to 4 digits,unless all your sets are programmed with 5 digit rollovers.
Tahnks

 

[RWhitt]

thanks spunkysus, but yes, all our rollovers are programmed for 5 digits.

yyrkroon, this did is definitely part of our count. when you say check w/ telco, do you mean whomever supplies our phone circuits (verizon)?

 

[phonz1]

yes, call Verizon and open a ticket on that number. One other thought, are you steering that number via IDC table??

 

[RWhitt]

Here's the latest printout of the set. What exactly is an IDC table?

DES LOC
TN 004 0 03 02
TYPE 3903
CDEN 8D
CTYP XDLC
CUST 0
FDN 2000
TGAR 8
LDN NO
NCOS 6
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
SCPW
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFEA RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUA DPUA DNDD CFXA ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN

CPND_LANG ENG
RCO 0
HUNT 2000
LHK 1
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 6760 0 MARP
CPND
NAME BECKY BEACH
XPLN 11
DISPLAY_FMT FIRST,LAST
01 SCR 76760 0 MARP
02 ADL 16
03 ADL 16
04
05
06
07
08
09
10
11
12
13
14
15
16 MWK 2000
17 TRN
18 AO6
19 CFW 4
20
21
22
23
24
25
26
27 CLT
28 RLT
29
30
31
DATE 10 JUL 2008

 

[tnphoneman]

That is incoming digit conversion.

ld 49
prt
idc

Look for the number in the left column.

Signature===========================================
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The original point and click interface was a Smith & Wesson.

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[Johnthephoneguy]

Did it work before and is now not working? Or is this a new phone?

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[RWhitt]

nope, not in the IDC table. and yes, this was a new phone install.

i will contact VzB and see if they can assist. any other input from you guys would still be helpful. thanks!

 

[LeeMcCauslin]

I was told (by my vendor) that on my switch when I dial a full DID of another extension on my switch my 61C ignores that I dialed the full number and routes it internally anyway - the same as if I just dialed the 4 digit erxtension.

I bring this up not because I understand how that works (it was like that when I got here and I'm still a n00b) but because that seems odd to me that you can't dial the full number while you can dial just the extension. So that means to me something in your switch is not programmed like mine (and maybe there is a good reason for that) and one of the regular gurus here might have a thought on it.

But all that may be moot because I bet yyrkroon is on it from the start and maybe the phone company just needs to fix something.

=======================================
"I am owed. I've never got paid. A dude with a pencil is worse than a cat with a machine gun" Bo Diddley R.I.P.
December 30, 1928 - June 02, 2008