Busy tone not disconnect calls

[AndersonTelecom]

Hello everyone,

I have problems with incoming calls, that after the service, are disconnected and are 30 to 40 seconds, generating a busy tone.

Of course it could turn the call over the button or the hook, but it is a call center that has an IPO R.7 500. CCR whith VM-Pro are 100 agents.
Set's 1608 IP.


I need the call is disconnected after the "Origin" disconnect this call.


Thanks for any help

 

[sagbab]

I believe thats what "Off Hook Station" is used for.

 

[djmtrar]

I had this problem with a 7.0.5 when upgrade to 7.0.12. the check box of the system/telefony/tones and music........ Tone ocuped detection ( Perhaps not exactly in english lenguage ) was uncheck. Check it and try.

Depending wich country where are you.. perhaps you need configure something else in the line tabs.



Regards!
Djmtrar