Busy Lamp not lighting up

[InnoRyan]

For some reason the busy lamp stopped lighting up for a specific extension on all of the phones. Other extensions still light up.

I checked the mult-line set keys and it is set as DSS/Busy Lamp for Line Type. When the extension rings it will flash but when the extension is on the line it does not stay lit. What else should I check that might be causing this issue?

 

[wireman50]

Possibly the LRD is failing (later ones are duL COLOUR)

 

[wireman50]

Sorry that should read multi coloured

 

[kwbMitel]

- Is the extension a multicall while the others are not?
- Is this to show on a 5550 console
- If 5550 have you verified that a Busy lamp exists in the system for the station (Remote Busy Lamp Form)


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What's most important is that you realise ... There is no spoon.

 

[InnoRyan]

Sorry it's a 3300. I don't think it's failing because it's not working on any of the phones and again the extension blinks when the phone rings. However I did check under Remote Busy Lamps section and the extension is listed.

 

[InnoRyan]

Is the extension a multicall while the others are not?

Yes the extension is multicall. I tested it on 2 different extensions, one of which is multicall, the other single line, and they both do not work.

 

[kwbMitel]

Sorry, no, What we are asking is if the extension that is not working is the only one in the system that has a multicall key associated.

Or your last answer indicates there is more than 1 station failing?

**********************************************
What's most important is that you realise ... There is no spoon.

 

[InnoRyan]

No there are multiple phones/extensions that are multiline. The extension we are unable to see light up when busy is multiline. All of the other extension lights work properly. What I meant was the extension does not light up on either of the two phones I tested, even though it is set for DSS/Busy Lamp under multi-line set keys.

So the problem extension rings, I see it flash on my phone, but when he picks it up and stays on the line, the light is off completely. Another phone does not see his light on when he is busy either.

 

[InnoRyan]

Wow I just found out that many of the extensions are now not lighting up. The only extensions that light up properly are the ones that are single line. All the multiline extensions do not.

 

[caknfd]

There is a system option BLF indicator based on set....... try changing that option.

Craig

 

[kwbMitel]

Yes, BLF based on device busy is where I've been going with these questions.

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What's most important is that you realise ... There is no spoon.

 

[LoopyLou]

IS it a busy lamp of a phone on another controller?

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[InnoRyan]

I turned BLF - Busy Indication Based on Set Enabled under System Options to Yes and it's working now, thanks!

What I don't understand is I didn't touch this option at all and it was working fine then all of a sudden it stops working.

 

[kwbMitel]

My bet is that it wasn't Multicall before.

**********************************************
What's most important is that you realise ... There is no spoon.