busy forward and then back to orginal phone voice mail 1

[sadieselbow]

I have a 5 phone set up in a office area where the phones (say 12345 is busy) will need to roll to sta "A" and if sta "A" is busy roll on over to sta"B" and if sta "B" is also busy roll back to voice mail for sta 12345. Sta "A" and "B" are the secretarial positions.

Is this done utilizing cover path, vdn and vectors or is there a simpler way to accomplish this. I have an 8720 4.0xxxx.
Any help would be appreciated.

Thanks

 

[bleebrant]

The easiest way would be to add a coverage path and assign it to all of the phones that need the coverage.
For example, you could add coverage path 1, make the first point of coverage sta A, the second point of coverage sta B and the third point of coverage your voicemail hunt group.
Then just assign coverage path 1 to the required stations.

If you wanted sta A and stn B to ring at the same time as a point of coverage, you could put them into a coverage answer group.
For example, you could add coverage answer-group 1 and enter sta A and B. Then on the coverage path, the first point of coverage would be c1 and the second your voicemail hunt group.

 

[sadieselbow]

Thanks, I will opt for scenario two. I appreceiate the quick response and will program. Thanks again.
Rich