Hi,
We have Micros 3700 RES 4.9, our system has been setup to fail a night audit/roll the business date if a check has been left open.
Now here is the issue:
If a night audit failed, the following morning all tills would come up with a message stating 'Incorrect Business Date' if a transaction was attempted.... however, after Micros connected in and performed a few updates to our version we noted one day that random tills were coming up with the business date error even though the night audit was successful and the business date was actually correct.
Micros support could not seem to work out why this was happening, so they setup scripts to restart services and auto reboot every till after a night audit had taken place... This did stop the random errors but now this is a big issue for us, No warning now appears at all if the night audit does fail, the staff just continue as normal and we find that all sales are being added to the previous days business date.... this can be a nightmare for our cashiers with 15 RVC and 30+ tills...
Is there any way I can attach a 40col report to a button that will just print out what the systems current business date is set to? if this is possible I could ask the first department that opens every day to check this report and then call me asap so I can close any open checks and manually run the night audit from Autosequences before the rest of the business notices anything...
Hopefully Micros will one day fix this, but for now I really need to put some check in place to save us issues if a duty manager forgets to close any open checks in the early hours of the morning before leaving off.
Many Thanks
Jon
We have Micros 3700 RES 4.9, our system has been setup to fail a night audit/roll the business date if a check has been left open.
Now here is the issue:
If a night audit failed, the following morning all tills would come up with a message stating 'Incorrect Business Date' if a transaction was attempted.... however, after Micros connected in and performed a few updates to our version we noted one day that random tills were coming up with the business date error even though the night audit was successful and the business date was actually correct.
Micros support could not seem to work out why this was happening, so they setup scripts to restart services and auto reboot every till after a night audit had taken place... This did stop the random errors but now this is a big issue for us, No warning now appears at all if the night audit does fail, the staff just continue as normal and we find that all sales are being added to the previous days business date.... this can be a nightmare for our cashiers with 15 RVC and 30+ tills...
Is there any way I can attach a 40col report to a button that will just print out what the systems current business date is set to? if this is possible I could ask the first department that opens every day to check this report and then call me asap so I can close any open checks and manually run the night audit from Autosequences before the rest of the business notices anything...
Hopefully Micros will one day fix this, but for now I really need to put some check in place to save us issues if a duty manager forgets to close any open checks in the early hours of the morning before leaving off.
Many Thanks
Jon