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BUG6246
- Thread starter Gallo69
- Start date
bigindian65
Technical User
hve you out and rebuilt any of them?
Mato' Was'aka
Mato' Was'aka
Firebird Scrambler
Systems Engineer
I've found a reference to this problem many years ago at release 24.25. Please see below.
Patch 12628 prevents phantom ringing on ACD agents sets.
Conditions
:In a busy ACD queue with no idle agent available and no call waiting in the queue. Most of the log-in agents are busy on the call while the rest of the log-in agents are busy on their paper work with only the NRD key turned on. Intermittenly these NRD M2616 ACD sets keep ringing with their IN-CALL key stayed dark. NRD turned from lit to dark, ACNT and AWC key keep flashing and BUG6246 generated. When real call ( IN-CALL key flashing ) terminated on the agent set, agent can answer the call but phone keep ringing after the agent pick up the handset; and stay ringing during the whole conversation. Disable and enable or unplug the set does not stop the ringing. The only workaround is to connect a phone at the MDF, call the PDN number, answered and goes on-hook.
Problem occurs after software upgrade from Rls 21.54 to
Rls 24.25 CP4 machine
There maybe a patch for your system?.
All the best
Firebird Scrambler
Meridian Programmer in the UK
If it's working, then leave it alone!.
Patch 12628 prevents phantom ringing on ACD agents sets.
Conditions
:In a busy ACD queue with no idle agent available and no call waiting in the queue. Most of the log-in agents are busy on the call while the rest of the log-in agents are busy on their paper work with only the NRD key turned on. Intermittenly these NRD M2616 ACD sets keep ringing with their IN-CALL key stayed dark. NRD turned from lit to dark, ACNT and AWC key keep flashing and BUG6246 generated. When real call ( IN-CALL key flashing ) terminated on the agent set, agent can answer the call but phone keep ringing after the agent pick up the handset; and stay ringing during the whole conversation. Disable and enable or unplug the set does not stop the ringing. The only workaround is to connect a phone at the MDF, call the PDN number, answered and goes on-hook.
Problem occurs after software upgrade from Rls 21.54 to
Rls 24.25 CP4 machine
There maybe a patch for your system?.
All the best
Firebird Scrambler
Meridian Programmer in the UK
If it's working, then leave it alone!.
Network card, Shelf Controller, or Digital Line card. Re-seat each one, every other night to test and identify. If you receive any type of error while un-plugging, suspect that card.
DocVic
Dedicated to Nortel Products till the end.
Need help? Call Me Now!
DocVic
Dedicated to Nortel Products till the end.
Need help? Call Me Now!
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