Bug5013 system message. 3

[Tigernach]

I have a problem with calls not going to VM. I'm getting a system message of...

BUG5013
BUG5013 : 00000000 00332521 00000218 00008318 00001514 00000000 4 00000001 002E
E43D 002EE43D 0 4305 00002004 0000A555 00000000 00000000 00000000 00000000 00000
000 2
BUG5013 + 106D4EA8 10F6B30A 10F5F830 10F5DF34 10F5DD8C
BUG5013 + 10F5CBBC 10F59E74 10F59AA2 10F59984

Any suggestions?

CALL SERVER/MAIN CAB
VERSION 2121
RELEASE 4
ISSUE 50 W +

 

[bigindian65]

checked 2008 set build for voicemail ports? TN Transfer failure
any of these VM port tns?
000 1 06 00 ?
020 0 05 16 ?
000 0 11 02 ?




Mato' Was'aka

 

[Tigernach]

Nope this is what printed with these TN's

TN 0 1 6 0
TN 0 1 11 2

SCH0121
Loop not specified in configuration as terminal loop.

TN 20 0 5 16

SCH0805
Specified TN is invalid.

 

[Tigernach]

All of my VM 2008's are listed below.

SETS 00 1750 TN 004 0 02 00 2000 CPILOT 11 MAR 2007
SETS 00 1751 TN 004 0 02 01 2000 CPILOT 11 MAR 2007
SETS 00 1752 TN 004 0 02 02 2000 CPILOT 11 MAR 2007
SETS 00 1753 TN 004 0 02 03 2000 CPILOT 11 MAR 2007
SETS 00 1754 TN 004 0 02 04 2000 CPILOT 11 MAR 2007
SETS 00 1755 TN 004 0 02 05 2000 CPILOT 11 MAR 2007
SETS 00 1756 TN 004 0 02 06 2000 CPILOT 11 MAR 2007
SETS 00 1757 TN 004 0 02 07 2000 CPILOT 11 MAR 2007
SETS 00 1758 TN 004 0 02 08 2000 CPILOT 11 MAR 2007
SETS 00 1759 TN 004 0 02 09 2000 CPILOT 11 MAR 2007
SETS 00 1760 TN 004 0 02 10 2000 CPILOT 11 MAR 2007
SETS 00 1761 TN 004 0 02 11 2000 CPILOT 11 MAR 2007
SETS 00 1762 TN 004 0 02 12 2000 CPILOT 11 MAR 2007
SETS 00 1763 TN 004 0 02 13 2000 CPILOT 11 MAR 2007
SETS 00 1764 TN 004 0 02 14 2000 CPILOT 11 MAR 2007
SETS 00 1765 TN 004 0 02 15 2000 CPILOT 11 MAR 2007
SETS 00 1766 TN 004 0 02 16 2000 CPILOT 11 MAR 2007
SETS 00 1767 TN 004 0 02 17 2000 CPILOT 11 MAR 2007
SETS 00 1768 TN 004 0 02 18 2000 CPILOT 11 MAR 2007
SETS 00 1769 TN 004 0 02 19 2000 CPILOT 11 MAR 2007
SETS 00 1770 TN 004 0 02 20 2000 CPILOT 11 MAR 2007
SETS 00 1771 TN 004 0 02 21 2000 CPILOT 11 MAR 2007
SETS 00 1772 TN 004 0 02 22 2000 CPILOT 11 MAR 2007
SETS 00 1773 TN 004 0 02 23 2000 CPILOT 11 MAR 2007
SETS 00 1774 TN 004 0 02 24 2000 CPILOT 11 MAR 2007
SETS 00 1775 TN 004 0 02 25 2000 CPILOT 11 MAR 2007
SETS 00 1776 TN 004 0 02 26 2000 CPILOT 11 MAR 2007
SETS 00 1777 TN 004 0 02 27 2000 CPILOT 11 MAR 2007
SETS 00 1778 TN 004 0 02 28 2000 CPILOT 11 MAR 2007
SETS 00 1779 TN 004 0 02 29 2000 CPILOT 11 MAR 2007


REQ: prt
TYPE: tn
TYPE TNB
TN 4 0 2 0
DATE
PAGE
DES

DES CPILOT
TN 004 0 02 00
TYPE 2008
CDEN 8D
CTYP XDLC
CUST 0
FDN
TGAR 1
LDN NO
NCOS 3
SGRP 0
RNPG 0
SCI 0
SSU
XLST
CLS CTD FBD WTA LPR MTD FND HTD ADD HFD
MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD MMA CMSD SLKD CCSD SWD LND CNDD
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND FLXD FTTC DNDY DNO3 MCBN
CDMR
CPND_LANG ENG
HUNT
PLEV 02
CSDN
SPID NONE
AST
IAPG 0
AACS YES
ACQ AS: TN
ASID 16
SFNB 1 2 3 5 6 9 10 11 12 13 15 16 17 18 19 21 22 23
SFRB
USFB 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
CALB 0 1 2 3 4 5 6 7 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 1740 0 1750
AGN
01 SCN 1700 0 MARP
CPND
NAME Call Pilot
XPLN 10
DISPLAY_FMT FIRST,LAST
02 MSB
03 NRD
04 TRN
05 AO3
06
07
DATE 11 MAR 2007

 

[bigindian65]

I guess I would look at each one, make wta vce are in CLS, FLXA are in cls for ports 16 and above, mma is probably in all of them, should be. Could test individually to find a bad port by taking channels down, especially if you are getting that frequently.

Mato' Was'aka

 

[Tigernach]

You started to get me excited until I realized the Call Pilot is working for the other 20 sites that it supports. All of the PBX's have the NMS package. I'm still stumped...

 

[GHTROUT]

That error relates to "Network Attendant Service". I don't see how it relates to voice mail.


~~~
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[Tigernach]

That was my first thought when I did the

>err bug5013
>

BUG5013
TNTRANS failed in NAS related procedure. Procedure nas_check_ptrs.

Severity: Minor

I've never had to deal with the NAS stuff before..

 

[Tigernach]

Here is what I have programmed in the system. I don't have an attendant anywhere on site or in the network. The only thing that changed recently is that I updated the Deplist on Friday.


REQ prt
CUST 0
FEAT nas
TBL


TYPE NET_DATA
CUST 00
OPT RTD
AC1 INTL NPA SPN NXX LOC
AC2
FNP YES
ISDN YES
VPNI 0
PNI 100
PINX_DN
MBG 0
BSGC 65535
PFX1
PFX2
HLOC
LSC
RCNT 5
PSTN NO
TNDM 15
PCMC 15
SATD 1
OCLI NO
DITI NO
TRNX YES
EXTT YES
FTOP FRES
VNR NO
NIT 8
NAS_ATCL YES
NAS_ACTV NO
FOPT 14
CNTC
NATC
INTC

REQ: prt
TYPE: att
TYPE: 2250
TN
CUST
DATE
PAGE


ROUT 4

TYPE RDB
CUST 00
DMOD
ROUT 4
DES
TKTP TIE
NPID_TBL_NUM 0
ESN NO
CNVT NO
SAT NO
RCLS INT
VTRK NO
NODE
DTRK YES
BRIP NO
DGTP PRI
ISDN YES
MODE PRA
IFC SL1
PNI 00100
NCNA YES
NCRD YES
TRO YES
CHTY BCH
CTYP UKWN
INAC NO
ISAR NO
DAPC NO
DSEL 3VCE
PTYP PRI
AUTO NO
DNIS NO
DCDR NO
ICOG IAO
SRCH RRB
TRMB NO
STEP
ACOD 1804
TCPP NO
TARG 01
CLEN 1
BILN NO
OABS
INST
ANTK
SIGO STD
ICIS YES
TIMR ICF 512
OGF 512
EOD 13952
NRD 10112
DDL 70
ODT 4096
RGV 640
GRD 896
SFB 3
NBS 2048
NBL 4096

IENB 5
TFD 0
VSS 0
VGD 6


PAGE 002

DRNG NO
CDR NO
VRAT NO
MUS NO
EQAR NO
FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
OHQ NO
OHQT 00
CBQ NO
AUTH NO
TTBL 0
ATAN NO
PLEV 2
ALRM NO
ART 0
SGRP 0
ARDN NO
AACR NO


TYPE RDB
CUST 0
ROUT 5

TYPE RDB
CUST 00
DMOD
ROUT 5
DES
TKTP TIE
NPID_TBL_NUM 0
ESN NO
CNVT NO
SAT NO
RCLS EXT
VTRK NO
NODE
DTRK YES
BRIP NO
DGTP PRI
ISDN YES
MODE PRA
IFC SL1
PNI 00100
NCNA YES
NCRD YES
TRO YES
CHTY BCH
CTYP UKWN
INAC NO
ISAR NO
DAPC NO
DSEL VCE
PTYP PRI
AUTO NO
DNIS NO
DCDR NO
ICOG IAO
SRCH RRB
TRMB NO
STEP
ACOD 1805
TCPP NO
TARG 01
CLEN 1
BILN NO
OABS
INST
ANTK
SIGO STD
ICIS YES
TIMR ICF 512
OGF 512
EOD 13952
NRD 10112
DDL 70
ODT 4096
RGV 640
GRD 896
SFB 3
NBS 2048
NBL 4096

IENB 5
TFD 0
VSS 0
VGD 6


PAGE 002

DRNG NO
CDR NO
VRAT NO
MUS NO
EQAR NO
FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
OHQ NO
OHQT 00
CBQ NO
AUTH NO
TTBL 0
ATAN NO
PLEV 2
ALRM NO
ART 0
SGRP 0
ARDN NO
AACR NO


TYPE ATT_DATA
CUST 0

TYPE ATT_DATA
CUST 00
OPT AHD BIND BIXA BLA
DNX IC2 ITG IDP XLF XBL
FKA MWUD LOA
REA SYA ATDA
ATDN 1902
NCOS 7
CWUP NO
CWCL 0 0
CWTM 0 0
CWBZ NO NO
EFLL 0
MATT NO
RTIM 30 30 30
ATIM 0
AQTT 30
AODN
SPVC 00
SBLF NO
RTSA RSAD
SACP SNGL
ABDN NO
IRFR NO
XRFR NO
IDBZ NO
PBUZ 02 10
ICI 00
ICI 01
ICI 02
ICI 03
ICI 04
ICI 05
ICI 06
ICI 07
ICI 08
ICI 09
ICI 10
ICI 11
ICI 12
ICI 13
ICI 14
ICI 15
ICI 16
ICI 17
ICI 18
ICI 19
RICI

 

[GHTROUT]

You said your problem was "calls not going to voice mail" - let's focus on that.

Describe that problem in detail.


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[Tigernach]

Originally I received a ticket stating that “My MWK is not working.” I checked the build of the phone and made sure the VM had the MWK checked. I noticed Bug5013 system messages when I made test calls. Also, if I dial Messaging DN, I can leave a Voice Message. When I call the customers DN the FDN attempts to go to the CDN and I receive the Bug5013 message and dead air. First I was looking into NAS but after the VM dead air thing reared it’s ugly head I started to think CallPilot.

 

[Avaya911PLM]

Here is what the BUG Message decodes to:

Call Register: 00332521
Main PM: DIALING
AUX PM: NARS_CALL
Orig Type: TRK_UNIT
Term Type: TRK_UNIT
Orig TN: Use LD 32 to Convert TN H.1514
Term TN: Use LD 32 to Convert TN H.0000
Queue: UNKNOWN
CR Fwd Link: 00000001
CR Bak Link: 002EE43D
Aux CR: 002EE43D
CR Dialed: 4305
Digit Load: H.00100 (DEC: 4)
Digit Unload: H.00000 (DEC: 0)
Digits Dialed: 5550


--
Fletch

Nortel Emergency Services PLM

http://nortel.com/e911

Don't forget about the FREE E911 Webinar Oct. 30th!
Register online at

http://thevoicereport.com/E911

 

[GHTROUT]

Thank heavens that's cleared up.


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[Tigernach]

Fletch,
I decoded the Hex, but I still don't fully understand what is going on.

Call Register: 00332521
Main PM: DIALING
AUX PM: NARS_CALL
Orig Type: TRK_UNIT
Term Type: TRK_UNIT
Orig TN: Use LD 32 to Convert TN H.1514 (TN 2 5 tie trunk)
Term TN: Use LD 32 to Convert TN H.0000
Queue: UNKNOWN
CR Fwd Link: 00000001
CR Bak Link: 002EE43D
Aux CR: 002EE43D
CR Dialed: 4305
Digit Load: H.00100 (DEC: 4)
Digit Unload: H.00000 (DEC: 0)
Digits Dialed: 5550 0E4D03B38F43FDC8DDCBBC47E920094899
(This is what the MWK was programmed to the Hunt and FDN is set to 8000)

 

[Tigernach]

I INI'ed the PBX and everything cleared up. Thanks guys