Browsers not loading correctly 3

[RuthB]

Help! My brother's computer was on a dial-up ISP but recently changed to verizon DSL. He can get to the internet okay but the pages do not contain any background and some don't have all the content. For example on the Ask.com page the only part that shows up is the text box. His only browser was IE until I installed Firefox trying to see if it was an IE problem or a firewall maybe. Firefox behaves the same way that IE does - no background and missing images. I turned off the Windows firewall and Norton antivirus and still no background. Do you have any ideas of where I could look for whatever setting is screwed up? I have looked everywhere and all I am getting is that I can manually decide what background I want - that is not what I want to do though. He told me that he went to msn.com and clicked on the button to make that page his homepage and then the background disappeared. Any help would be appreciated. I don't normally even mess around with browsers but my big brother needs help.

 

[electronicsfreak]

Sounds like spyware.

First off, download avg antispyware below, open it up, click on scanner, then settings, set default action to delete. then do a full system scan

http://www.ewido.net

Afterwards, download hijackthis from the link below. Open it up, choose do a system scan and save a logfile and post the logfile on here. Do not attempt to fix anything unless you know what your doing as not everything hijackthis shows is bad.

http://www.majorgeeks.com/download3155.html

There is a point in wisdom and knowledge that when you reach it, you exceed what is considered possible - Jason Schoon

 

[RuthB]

I did what you asked, sorry it took so long, but here is the hijackthis log.

Logfile of HijackThis v1.99.1
Scan saved at 7:55:13 PM, on 7/12/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16473)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Aclient\AClient.exe
C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\Program Files\palmOne\HOTSYNC.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Aclient\AClntUsr.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\Program Files\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =

http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =

http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =

http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =

http://msn.com/

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Verizon SMB Toolbar - {4E7BD74F-2B8D-469E-D0EA-FD61A78FAC7D} - C:\PROGRA~1\vzsmbtb\vzsmbtb.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Verizon SMB Toolbar - {4E7BD74F-2B8D-469E-D0EA-FD61A78FAC7D} - C:\PROGRA~1\vzsmbtb\vzsmbtb.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [smapp] C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [AClntUsr] C:\Program Files\Aclient\AClntUsr.EXE
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [updateMgr] C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe AcRdB7_0_9
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O4 - Startup: HotSync Manager.lnk = C:\Program Files\palmOne\HOTSYNC.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} -

http://www.symantec.com/techsupp/asa/ctrl/tgctlsi.cab

O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} -

http://www.symantec.com/techsupp/asa/ctrl/tgctlsr.cab

O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) -

https://activatemydsl.verizon.net/sdcCommon/download/DSL/tgctlcm.cab

O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) -

http://go.microsoft.com/fwlink/?linkid=39204

O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -

http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1119886629125

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) -

http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1133202901546

O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} -

http://www.symantec.com/techsupp/asa/ctrl/SymAData.cab

O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Altiris Client Service (AClient) - Altiris, Inc. - C:\Program Files\Aclient\AClient.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service - Unknown owner - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PifEng.dll (file missing)
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

 

[electronicsfreak]

Log looks clean. Disable any antivirus and firewall and pop up blockers that you have and load the browser and see if it works.

There is a point in wisdom and knowledge that when you reach it, you exceed what is considered possible - Jason Schoon

 

[RuthB]

I those and the problem still exists. Any other suggestions would be appreciated.

 

[electronicsfreak]

Give this a try, I know you have a connection but its all I can think of at the moment.

faq779-4625

There is a point in wisdom and knowledge that when you reach it, you exceed what is considered possible - Jason Schoon

 

[IllogicallyLogical]

Here are some things for you to try. If you have not already, clear all of the temporary Internet files and see if the problem is solved (Open IE Properites> Delete Cookies, Delete Files (delete offline content too), and clear the History). Try restoring Internet Explorer to default settings (Open IE Properties> click the Advanced tab and click the Restore Defaults button). I doubt these will necessarily help as you said the problem occurred with Firefox too, but it is worth a try.

Check this setting. Go to Control Panel> Accessibility Options> click the Display tab> is 'Use High Contrast' checked? if so uncheck it and click OK.

Other than that see if the problem occurs with any other user account. If other user accounts are working fine, then maybe the profile is corrupted. Consider copying the users files over to another user account.

- How to copy data from a corrupted user profile to a new profile

http://support.microsoft.com/kb/811151/en-us

Joey
A+, Network+, MCP, Wireless#

 

[RuthB]

I have cleared the cookies and temp files and I have tried restoring to default settings. I have not but will try the 'Use High Contrast' check. I will also try copying the users files to another user account.

 

[RuthB]

I will also try FAQ779-4625 "Lost Connectivity ...", although the connection is good.

 

[Sympology]

There have been issues with Google tollbar in the past. try uninstalling it.

Stu..

Only the truly stupid believe they know everything.
Stu.. 2004

 

[RuthB]

To Illogicallylogical,

I copied the administrator profile to a new profile and that ended the problem. Thank you for your help. Sorry that this took so long, but I actually didn't get to fix the problem until very recently.