Broadcast Hunt Group Problems

[fred8677]

This is a strange problem I need some help with. We mostly have MICS 4.0 and 5.0 systems. Some of our locations have been reporting trouble with the Flash AA not transfering to the main customer service phones. The caller gets a message stating "the mailbox is full" or "not available" and it hangs up on them.

I've been able to narrow it down to calls being transfered to a broadcast hunt group. All of the other options work just fine. It's only the customer service hunt group that's having the problem.

I believe it may be power related as well. Some of the locations mentioned that they had a quick power outage.

I'm able to fix it by removing the members from the hunt group then adding them back in. Has anyone ever experienced this before?

Thanks in advance.
fred8677

 

[norristechs]

You may want to try this if its the case.. Any member in the boradcast hunt group, remove any other line appearances on their set. This way they are only part of the hunt group, and do not have a DN. If you have someone in a hunt group with a DN the KSU can get confused as to who's DN to send to voice mail on FWD no answer or FWD bzy.

Good luck.

- NTS

 

[norstargirl]

When you set up a hunt group fwd no answer and fwd on busy should not affect the group. I have found in the MICS 5.0 CCR Tree, will work kinda of flacky and also I get the msg Exiting the system good bye when an option is not pressed - what I did to fix this problem was turn return to AA off then turned it back on. I have also found if you make a change like this you must exit out of the programming and then log back in and it usually willwork after that. I have also had a problem with the Date and time not staying right - I turned off the Daylight time and the Auto Time, and it fixed the problem. So I belive this 5.0 software is still a little crazy.

I hope this helps M.Parnell
(norstargirl)

 

[fred8677]

Thanks for the response. It looks like we'll just have to live with these buggs for a while. If anyone hears of any permanent fixes, keep me in mind.

Thanks again,
fred8677