Broadcast Hunt Group Problem on MICS 4.1

[Tigerrco]

Problem is from time to time(maybe once/month) hunt group is shutting down & ceases to ring extensions. I then take extensions out of hunt group & then add them back.

I have 2 extensions that are in a hunt group(#707) that receive calls when a caller selects 7 from the Auto Attendant/CCR tree. These are 2 very busy phones & I had the busy option set for a que with 30 seconds & overflow back to Hunt group 707. One technician suggested I put the que # of seconds selection to 15 seconds.

Please advise on what the cause of/solution to problem is.

 

[senk1s]

are there any alarm codes in the maintenance menu ...
never heard of this before

 

[curlycord]

I you insist these 2 phones taking the calls then set the que to it's max not it's min.
Call sits in the que until a set is available or times out.

 

[Tigerrco]

Does anyone know what some of the error codes in Sys Test section would be relating to this Hunt Group situation?