Bridgine two phones to one extension 1

[adalton]

I'll preface this by saying that I know very little about our phone system but my boss wanted me to research this question one of our users had.

Basically she has a desk and conference table with a phone on the desk and doesn't want to have to get up from the conference table to answer it when it rings. Our phone rep says it is possible to bridge two phones together using the same extension, IE call 1200 both phones ring. My boss doesn't want to sacrifice another extension for her 2nd phone.

What is the best way to do this, if even possible? Is it a programming fix or a wiring fix? Worst case we can use another extension if necessary but would prefer not to.

Hopefully this is clear enough and I will try to answer any questions you have.

 

[Mitch672]

on the conference tabel phone, add bridged appearances of her desk phone. Use AVAYA's ASA, and do a "change station xxxx" (where xxxx is the Desk phone extension #), then on some free buttons, do a few "brdg-appr 1 YYYY", and "brdge-appr 2 YYYY" and "brdg-appr 3 YYYY". Where YYYY is the extension # of the desk phone. You are putting 3 bridged appearances on the desk phone, on the conference room phone, thats what the 1, 2, and 3 are, they are which appearance you are bridging.

mitch


AVAYA Certified Specialist

 

[SF0751]

You could also put both extensions in a call-pickup group and use either a call-pkup button or the call-pickup FAC to answer the call.

Susan
"When the gods wish to punish us, they answer our prayers." - Oscar Wilde, An Ideal husband, 1893

 

[adalton]

Thanks for the responses. It seems to me that both solutions offered so far require creating a seperate extension for the 2nd phone. Is there any other ways to do this without creating a new extension?

 

[kwajtech]

If the phones are analog then you can just wire them to the same port.

 

[adalton]

They are both digital 2410s.

 

[Mitch672]

then the answer is no, you have to have a 2nd extension number. It does NOT have to be a DID however... to you can use a non-DID extension #, for the 2nd phone...

mitch


AVAYA Certified Specialist

 

[adalton]

Ahh ok, thanks Mitch. I thought I would check just to make sure.