Bridged Appearances: Hide Names and Auto-answer 1

[DevanteWeary]

Hey everyone,

Two questions:

1) Is there a way not to display the name on a bridged appearance line? Currently, people can see who each other are talking to and they don't want that. The closest I've come is in change system-parameters special-applications and option SA8928 - Display Names on Bridged Appearance Lines. I think this just replaces the station number for the station name though. And it's set to no anyway.

2) I have a complaint that people can pick up the phone to answer calls when someone else's extension is ringing. These people all have each other as bridged appearances. Is there a way to turn this feature off?

Thank you for any insight!!

 

[kyle555]

https://www.iaug.org/get-involved/c...unityKey=7fbaab39-68d8-4039-85b6-1256a8ba51cb

SA8928 just replaces the default label of the key with the name and not the number. If I had a brdg-appr of 1234, I would see Devante instead of 1234 by default.

Two things come to mind...

Why the heck do you need to do this? Why does the caller need to see they're talking to 1234 instead of any one of the stations with a brdg-appr of 1234?

The other thing is "there has to be a way". Never had to think of it...

This maybe?

display system-parameters features
FEATURE-RELATED SYSTEM PARAMETERS

CPN/ANI/ICLID PARAMETERS
CPN/ANI/ICLID Replacement for Restricted Calls:
CPN/ANI/ICLID Replacement for Unavailable Calls:

DISPLAY TEXT
Identity When Bridging: principal


Identity When Bridging
Determines whether the telephone display shows the identity of the extension that the bridged
appearance represents, or the identity of the physical telephone that the bridged appearance
button is on. This applies when the bridged appearance is the caller, and when it is the answering
party.

Note:

When you choose the station option, you must update the Public/Unknown Numbering Format
with the Extension Codes of the stations that display the caller's or answering party's assigned
identification.


Valid Entry Usage
principal The extension that the bridged appearance button points to. This is the default.
station The physical telephone that the bridged appearance button is on.

 

[DevanteWeary]

Thank you for the reply.

I have about 10 people using bridged appearances of each other, but they don't want to see who each other is talking to. Especially the names. I believe it's a privacy thing with them.

They also don't want to pick the phone up when it's ringing and have it auto-answer bridged appr. calls.

Thank you for showing me the display system-parameters features!
I don't think the Identity When Bridging is what they are looking for, unfortunately.

So still looking for a solution!

 

[kyle555]

Have you tried it?

You can autoanswer station calls, acd calls, none or both. You can't auto-answer certain kinds of station calls.

And even then, if Alice shows up on Bob and Charlie's phone, which should auto-answer first?

There's a feature called team buttons. It'll show you if the person is on the phone, if not, pushing it calls them. If they're getting a call, you can press to answer it. Not sure if it changes what the caller sees on the dispaly though.

 

[DevanteWeary]

kyle, that Team button is perfect!
We never even knew we had that feature and honestly, it is better than bridged appearance for our needs. Unfortunately, in our county of nearly 2,000 users, all those ones with bridged appearances would have been better off with Team buttons! ha

 

[kyle555]

Glad to hear it! I've never had a case to use them.

Question: When Bob answers a call for Alice on Bob's team button for Alice, do your callers see Alice having answered the call (like you wanted) or Bob (like bridged appearances were doing)?

https://download.avaya.com/css/public/documents/101058797

See endnote 159 in that doc - you're allowed +/-8000 of them.
Do a "display capacities" in your system to find out how many you have if it's release dependant.

If you had a team of 11 people, each of the 11 would have 10 team buttons for the others. That would be 11x10=110 buttons.
Then if you had 80 teams like that, that would be 880 people but bust the 8K capacity


Also, read carefully chapter 167/page 1304

https://download.avaya.com/css/public/documents/101014249

If I'm on a call and push that team button, it presumes it's a transfer, so it's like a one touch transfer button.

There's a few options to tweak it, so check it out.