CM1.3 Definity G3 Ver. 11
I'm looking for a better way to have call-center like functions without the call center software/option. Right now, I have a main extension with 10 lines. I have about 20 phones with unique extensions which has 10 bridge appearances (one for each line). This has worked well in the past, but we would like to have additional phones begin ringing on the third and fifth rings. I've accomplished this by setting a coverage path with three call answer-groups defined as the coverage points. The problem is that when the additional phones begin ringing, the original 20 phones stop audible ringing although the button still shows the ringing status (6416D+).
Any suggestions? I was hoping there was some obscure setting somewhere that I could change and make all this magically work.
I'm looking for a better way to have call-center like functions without the call center software/option. Right now, I have a main extension with 10 lines. I have about 20 phones with unique extensions which has 10 bridge appearances (one for each line). This has worked well in the past, but we would like to have additional phones begin ringing on the third and fifth rings. I've accomplished this by setting a coverage path with three call answer-groups defined as the coverage points. The problem is that when the additional phones begin ringing, the original 20 phones stop audible ringing although the button still shows the ringing status (6416D+).
Any suggestions? I was hoping there was some obscure setting somewhere that I could change and make all this magically work.