Bridged Appearance "Pin" button placement control.

[theshrike1]

Hello,

Is there a way to 'Pin" a bridged appearance button on the phone display so that it does not automatically place itself below the last call appearance button and move any other buttons down the phone display? I'm adding a bridged appearance button for the first time to all our call center phones and it's disrupting agent efficiency when their regular buttons (e.g. auto-in, after-call, and aux-work) have been moved as muscle memory is causing them to push the wrong button. I have space just need button placement control for bridge appearance.

CM 6.2

Thank you.

 

[ddog6601]

You should be able to put a bridged appearance anyone of the available buttons. Can you show us a screen shot of the station layout?

 

[montyzummer]

If the button below the last call app is empty further buttons will drop one slot , just put something else on button 4 that you dont need like a abb dial and wipe the name.

APSS (SME)
ACSS (SME)
ACIS (UC)

 

[theshrike1]

All our call center stations are 9611G phones. The first display screen is set for screen width half which allows for 8 buttons (4 on left and 4 on right). I have on the left 3 call appearances and 1 bridged appearance bottom left. on right i have from top: auto-in, after call, aux-work, then a second bridge appearance at bottom right assigned to button #8, but what happens is the second bridged appearance appears before the auto-in on top right instead of bottom right.

 

[theshrike1]

attaching two screen shots. one shows the avaya station form and the other the actual phone display.

http://files.engineering.com/getfile.aspx?folder=e8c2e181-57b1-45d5-95ee-04c71823fec5&file=pic2.png

http://files.engineering.com/getfile.aspx?folder=eb9d21f2-66b8-46e6-86a0-9942887813ab&file=pic.JPG