Bridged Appearance Issues

[TheChaun]

i have a non-DID extention setup in a remote office that is bridged on several 9640 phones, 4 to be exact. When the primary is on the line, I would like for others who have that bridged appearance to be able to jump in on the call. When they try this they cant pick it up. I've checked the settings against another phone that does the same thing sucessfully with different extensions and all seems to be the same. Any ideas?

 

[Behind8ball]

Is Data Privacy set to Yes in there class of service..? That may have to be set to No.

 

[TheChaun]

I already checked the data privacy and that good. I'm at a loss here.

 

[Behind8ball]

can you display there buttons here..

 

[TheChaun]

STATION
Extension: xxxx
Type: 9640
Port: S00342
Name: ~~xxxxxxxxxxx
Lock Messages? n
Security Code: *
Coverage Path 1: 1
Coverage Path 2:
Hunt-to Station:
BCC: 0
TN: 1
COR: 1
COS: 2
STATION OPTIONS
Loss Group: 19
Speakerphone: 2-way
Display Language: english
Survivable GK Node Name:
Survivable COR: internal
Survivable Trunk Dest? y
Time of Day Lock Table:
Personalized Ringing Pattern: 1
Message Lamp Ext: 5100
Mute Button Enabled? y
Button Modules: 0
Media Complex Ext:
IP SoftPhone? n
Customizable Labels? y

STATION
FEATURE OPTIONS
LWC Reception: spe
LWC Activation? y
LWC Log External Calls? n
CDR Privacy? n
Redirect Notification? y
Per Button Ring Control? y
Bridged Call Alerting? y
Active Station Ringing: single
H.320 Conversion? n
Service Link Mode: as-needed
Multimedia Mode: enhanced
MWI Served User Type: sip-adjunct
Emergency Location Ext: xxxx
Always Use? n
Auto Select Any Idle Appearance? n
Coverage Msg Retrieval? y
Auto Answer: none
Data Restriction? n
Idle Appearance Preference? n
Bridged Idle Line Preference? n
Restrict Last Appearance? n
EMU Login Allowed? n
Per Station CPN - Send Calling Number? y
EC500 State: disabled
Audible Message Waiting? n
Display Client Redirection? n
Select Last Used Appearance? n
Coverage After Forwarding? s
Multimedia Early Answer? n
Direct IP-IP Audio Connections? y
IP Audio Hairpinning? n

STATION
Conf/Trans on Primary Appearance? n
Bridged Appearance Origination Restriction? n
Call Appearance Display Format: disp-param-default
IP Phone Group ID:
ENHANCED CALL FORWARDING
Forwarded Destination Active
Unconditional For
Busy For
No Reply For
Internal Calls To: n
External Calls To: n
Internal Calls To: n
External Calls To: n
Internal Calls To: n
External Calls To: n
SAC/CF Override: n

STATION
SITE DATA
Room:
Jack:
Cable:
Floor:
Building:
Headset? n
Speaker? n
Mounting: d
Cord Length: 0
Set Color:
ABBREVIATED DIALING
List1: personal 1 List2: group 1 List3: system
BUTTON ASSIGNMENTS
1: call-appr Auto-A/D? n Rg:r
2: call-appr Auto-A/D? n Rg:r
3: call-appr Auto-A/D? n Rg:r
4:
5: ec500 Timer? n
6: autodial Number: xxxx
7:
8:
voice-mail Number: xxxx

STATION
BUTTON ASSIGNMENTS
9: abrv-dial List: 3 DC: 99
10: call-park
11: abrv-dial List: 3 DC: 98
12: call-fwd Ext:
13: directory
14: next
15: call-disp
16: post-msgs
17: send-calls Ext:
18:
19:
20:
21:
22:
23:
24:

 

[dignoffo]

TheChaun,

Change Bridged Idle Line Preference to Y. This should allow you to answer bridged line by picking up handset from primary extension.

 

[TheChaun]

Thats not the issue. when primary, or any user for that matter has a line engaged a second user cannot join the existing call. I've played around with that feature already.

 

[rickrhodes]

Check you exclusion setting in System Parameters Features and Class of Service (COS)

Exclusion: allows multiappearance telephone users to keep other user with appearances of the same extension from bridging onto an existing call.
If the user presses the Exclusion button while other users are already bridged onto the call, the other users are dropped.

There are two means of activating exclusion.

? Manual Exclusion — when the user presses the Exclusion
button (either before dialing or during the call).

? Automatic Exclusion — as soon as the user picks up the handset. To turn off Automatic Exclusion during a call, the user presses the Exclusion button. To use Automatic Exclusion, set the Automatic Exclusion by COS field to y on the feature-Related System Parameters screen.

 

[TheChaun]

Exclusion is the opposite of what we want to do. The COS is set with automatic exclusion off. We want user B to be able to jump in on user A's call thats already in progress.