Brick Level Problem

[Tabo]

I have a problem on backing up the individual mailboxes. I'm using ArcServe 2000 with SP4, running on NT4 server. When I tried to backup the mailboxes, the log will have the below error:
E8602 Failed to read from database (DName=individual Mailboxes\Username, EC=Backup Agent Error - (83) "Remote pipe open failed; time-out&quot

Does anyone have any ideas on it?

Thanks.

Tabo

 

[spi200]

Hi Tabo
I did a google search and found the following tip.

Backup Agent Error -( 83) Remote pipe open failed: time-out.
Probable cause: The Backup Agent RPC Server on the remote machine has a problem.

Solution: Restart the Backup Agent RPCserver on the remote machine. If it continues to fail consider rebooting the remote machine.

Regards

David

 

[mohamdr]

Hi
1-Apply the Exchange Brick Level cumulitive pacth

http://support.ca.com/Download/patches/asitnt/QO22840.html

2-from Registry go to
"Hkey_local_machine\software\ComputerAssociates\ArcserveIT\agent\dbaexach2"
Under "dbaexach2" look for a "value entry" of "UseTCP" change it from 1 to 0.
Then stop/start backup RPC server service.

regards,
mohamdr

 

[speshalyst]

Hi,

do u have any anti virus running on the ARCServe...

Pls stop AV on both sides .... backup server & Exchange
if u r using Etrust.. please update the appropriate drivers for the AV software


cheers


speshalyst

So it Shall be Written!
So it Shall be Done!!

 

[Tabo]

Hi, all,

Actually, I've already restarted the Backup Agent RPCserver, restarted the exchange server and applied the Q022840 patch.

And we're using eTrust on both backup and exchange server. Speshalyst, do you mean that I have to stop the AV services on both servers? I'm just afraid it'll be too dangerous to stop the anti-virus program.

Tabo

 

[mohamdr]

Hi Tabo

I have experience the same problem,
These are common in cases where Innoculate/eTrust AV is running.

1- Update the eTrust drivers from the following page:

http://support.ca.com/Download/ildrvupdate.html

2- If the above doesn't make a difference,
Go into the Realtime Monitor options, selection tab.
Under regular files specify "all except the specified
exceptions", and go to edit list, and hit the add
button. A file extension with the description "No Extension" will be added. This will force InoculateIT/eTrust AV not to scan named pipes.

regards,
mohamdr