Brick Level Backup - Unable to access

[StevieM]

I have taken over a system (exchange 2000, W2K server, Arcserve 2000). They are currently not doing a brick level backup and I want to start doing this BUT

When I go into the backup and try to select the brick level it prompts for a password. I have tried every domina, username and password combination that I can think of using ALL the system account but it jsut keeps saying invalid login details.

Anyone got any ideas why??


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There are 10 types of people in the world, those that understand binary and those that don't!!
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[icsboi]

Dear Stevie,

We have had same problem. There is a known bug of Arcserve 11 regard encryption. We solved upgrade product.

Please make sure that your release is Arcserve 11.1

http://www3.ca.com/partners/channel/product.asp?id=4871

Hope this help.
Cheers,
Robert

 

[StevieM]

We have 1100.

Can this bee upgraded for free or is there a cost involved?


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There are 10 types of people in the world, those that understand binary and those that don't!!
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[icsboi]

StevieM,

It is for free

CA upgrade number is:
Fix #: QO60378 Confirmed Date: 10/01/2004

You could download it from:

http://supportconnect.ca.com

Good luck!
Robert

 

[vschumpy]

From AS2000 (v7.0) the upgrade is NOT free - the upgrade from 11.0 to 11.1 is.

Incidentally - just sounds like you need to setup a brick level backup account. Check the latest manuals on CA's site for details on how to do this.

 

[hannahsh]

FURTHER NOTE

Check your exchange rights and make sure the user is authorised in exchange admin, serevr - permissions. There is usually a specific accounts setup for exchange arcserve like exchangeservice etc - thats the usual way anyway.

ALso in programs there should be the arcserve exchange option, use this to check and configure arcserve for exchange?

Basically, its crap