Brand New IPO, Solid Red Lights on Cards 1

[94astro]

Hello Pro's,

I got an IP Office shipped to my shop yesterday from our distributor, I put in the SD card, installed the cards and all the card's lights stayed solid red. I re-booted, re-seated cards and nothing. I couldn't connect to the system with manager. I called tech support and they determined the IP Office was bad. I got the replacement today and the same exact thing is happening. Do I need to re-format the SD card? I haven't had to do this on my previous installs. Thanks in advance.

 

[94astro]

Ha, yea I bet..

 

[Zandolee]

lol at amriddle, I must admit that I am a hardcore student of tek-tips!

 

[IPGuru]

Why? because we mostly do this outside office hours and this means from our office or even from home.
Yes recreating is quicker but driving to the customer will take more time smile

you are braver than I
I would prefer to be driving to the customer whilst the system is running not when it is dead because of a dropout during the upgrade process (ok I know that is a rarity)
but seriously, it takes in excess of 2 hrs to upgrade a system via a LAN, I can only guess how long it takes remotely.

The again we follow the "If it ain't broke don't fix it "philosophy so firmware upgrades are rare & only happen when the customer is experiencing problems anyway

for a new install I always use the recreate SD Card option, I like to get home early

A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear