Brand New IPO, Solid Red Lights on Cards 1

[94astro]

Hello Pro's,

I got an IP Office shipped to my shop yesterday from our distributor, I put in the SD card, installed the cards and all the card's lights stayed solid red. I re-booted, re-seated cards and nothing. I couldn't connect to the system with manager. I called tech support and they determined the IP Office was bad. I got the replacement today and the same exact thing is happening. Do I need to re-format the SD card? I haven't had to do this on my previous installs. Thanks in advance.

 

[AACon]

Yes. Try reformat/recreate on the card. Seems like that is the only thing that hasn't changed, right?

-Austin
ACE: Implement IP Office

 

[AndrePa]

Yes, I would for sure reformat & recreate on the SD card. You might have to reformat it a second time, been there done that. I have learned to keep a spare SD card, it has come in handy many times in the field.

 

[94astro]

Only the SD card and extension cards haven't changed, I'll reformat in the morning and let you guys know how it goes. Thanks.

 

[tlpeter]

I first boot of an IP500v2 can take up to 5 minutes.
Did you wait that long?


BAZINGA!

I'm not insane, my mother had me tested!

 

[amriddle01]

What level is the SD card on? The newer combo and trunk cards will not be recognised by older firmware versions and will set solid red all day

 

[IPGuru]

IPO in Muppet mode??
in what way could you not connect
no response or passwords failing?
if passwords failing reset security settings using DTE ort

A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

 

[crumthwacket]

Avaya's quality control has gone from bad to worse.

It's that time again for Avaya to pause the assembly line and fix what's broken.

 

[94astro]

The system was up over night and still all red lights. I can't connect to the system at all, no response. I just re-created the SD card and still solid red lights on all cards. Must be SD card?

 

[94astro]

Spoke too soon, I can now connect with Manager after re-creating the SD card, but still all red lights, I'm about to load licenses to see what happens.

 

[94astro]

Yup all good now, re-creating SD card did it. Thanks all!

 

[amriddle01]

What version, what version, what version?

 

[94astro]

9.0.829, 9.0.829, 9.0.829 system and cards.

 

[amriddle01]

What cards and how many?

 

[94astro]

One vcm32 v2 with a PRI daughter board and two Combo Cards.

 

[amriddle01]

Sorry missed this part

Yup all good now, re-creating SD card did it. Thanks all!

Was still troubleshooting, not being nosey

 

[94astro]

No problem. I appreciate all the help. In my training class, the instructor said you should never have to re-create the SD. Tech support yesterday didn't even suggest it. It's from reading these boards and the knowledgebase that I thought re-creating the SD might solve it.

 

[AACon]

What horrible instructor did you have!? Good Grief!

-Austin
ACE: Implement IP Office

 

[amriddle01]

Re-creating the card is also the fastest and best way to upgrade the system. It runs for 2 hrs without it, re-creating retains all prompts, greetings and messages etc, it's far quicker than a standard upgrade and can be timed to happen in your absence/out of hours (it doesn't upgrade until rebooted), so that Instructor gave some bad advice

 

[94astro]

The instructor was good but not in this case I guess. When I upgraded our shop's IP Office, I used the upgrade option in Manager, so it's better to just re-create the SD card to upgrade? Can you re-create it with the SD in the system or do you have to pull it out and stick it in a card reader?