bprd: cannot contact database daemon

[rjblakel]

On a fresh install of Windows 5.1 Server, running XP, I am getting the following error every time I try and start up the Admin Console. When I manually start the Netbackup Request Manager Service, it stops after about 5 seconds.

Things I've tried:
1) server reboot
2) firewall disabled
3) ensured license key is correct
4) plenty of disk space
5) permissions appear set up correctly
6) uninstalled/reinstalled software


From BPCD log:
16:58:39.664 [952.3784] <2> bpcd peer_hostname: Connection from host nswdcsa927 (148.182.202.151) port 848
16:58:39.674 [952.3784] <2> bpcd valid_server: comparing nswdcsa927 and nswdcsa927
16:58:39.674 [952.3784] <4> bpcd valid_server: hostname comparison succeeded


From BPRD log:
16:58:34.947 [3024.2140] <2> bprd: INITIATING bprd (VERBOSE = 0): NetBackup 5.1 0 on nswdcsa927
16:58:34.947 [3024.2140] <2> bprd: the request timeout value is 300 seconds
16:58:39.965 [3024.2140] <2> logconnections: BPDBM CONNECT FROM 148.182.202.151.1469 TO 148.182.202.151.13721
16:58:40.686 [3024.2140] <2> get_long: (1) cannot read (byte 1) from network: An existing connection was forcibly closed by the remote host.
16:58:40.686 [3024.2140] <2> db_getdata: get_string() failed: An existing connection was forcibly closed by the remote host. (10054) network read error (-3)
16:58:40.686 [3024.2140] <2> db_dbm_alive: unexpected reply: network read failed (42)
16:58:40.686 [3024.2140] <2> bprd: cannot contact database daemon...exiting


From BPLIST log (after I did bpclntcmd -gethostname):
17:09:15.028 [2372.1340] <2> logparams: -gethostname
17:09:30.039 [1640.1148] <2> logparams: -sv
17:10:06.902 [1640.1148] <2> nb_getsockconnected: unable to connect() to nswdcsa927, No connection could be made because the target machine actively refused it.


Event Viewer App Log:
Cannot contact NetBackup bpdbm. Terminating.



C:\Program Files\VERITAS\NetBackup\bin>bpps -s
* NSWDCSA927 6/22/05 15:39:05.744
COMMAND PID LOAD TIME MEM START
bpdbm 1936 0.000% 1.562 2.4M 6/22/05 07:57:50.703
bpinetd 940 0.000% 1.281 832K 6/22/05 07:57:55.771
bpjava-msvc 2004 0.000% 1.732 524K 6/22/05 07:58:06.807
vmd 1036 0.000% 0.941 1.2M 6/22/05 07:58:11.293
tracker 1364 0.000% 1.121 804K 6/22/05 07:58:58.446
NBConsole 3080 0.000% 0.290 5.5M 6/22/05 15:38:22.261
bpps 3272 0.990% 0.070 2.0M 6/22/05 15:39:04.011


Thanks!

 

[jjjon]

Did you add the client name into the Server list under the Host Properties of the Master Server?

 

[rjblakel]

Yeah, I can't even get that far - the admin console won't get past the bprd error.

Fyi, this is a single master/media/client.

 

[Stumpr]

XP is only a NetBackup client supported platform

Bob Stump
Just because the Veritas documentation states a certain thing does not make it a fact

 

[Stumpr]

I'm sorry for have posting mis-information. The XP Professioanl is supported the XP Home Edition is NOT!

Windows XP Professional is fully supported as a Remote Administration Console to administer NetBackup servers.

http://seer.support.veritas.com/docs/271117.htm

Details:
According to the Operating System Compatibility matrix, the only supported configuration for Windows XP is VERITAS NetBackup (tm) Client. Note that the Operating System Compatibility Matrix only contains entries for Server and Client and does not contain a corresponding field for Remote Administration.

The VERITAS NetBackup (tm) 5.x Installation Guide(s) for Windows state that the Remote Administration Console is supported on Windows XP Professional.
"Note The Windows NetBackup servers that support the NetBackup Remote Administration Console are Windows NT, Windows 2000, Windows XP, and Windows 2003."

This does not apply to Windows XP Home Edition.


Bob Stump
Just because the VERITAS documentation states a certain thing does not make it a fact and thats the truth