Boss-Secretary with a Twist 1

[Ben Jenkins]

Hi all,

I've got a unique twist on a Boss-Secretary setup that I'm struggling with.

Basic Boss-Sectretary setup where all calls to the Boss need to be answered by the Secretary. The Boss's phone should not ring for internal/external callers.

Pretty straightforward, just set Call Forward All, including Internal Calls, on the Boss's phone with the Secretary as the target. If the caller needs to actually speak to the Boss, the Secretary can transfer them to the Boss's extension.

The twist is that the Boss would like certain people to be able to call him directly without going through the Secretary. The group with this direct access privilege includes the other members of his department, the CEO, and the CFO.

Any thoughts or suggestions on how to accomplish this?

Thanks in advance!

 

[derfloh]

Create another "secret" user (ex directory) and configure a MADN button on the boss' phone referencing the secret user.

IP Office remote service
IP Office certificate check
CLI based call blocking
SCN fallback over PSTN

 

[Ben Jenkins]

So the "VIP" users would need to call the MADN number instead of the Boss's advertised extension, is that the gist?

 

[Travis Harper]

Pretty simple. Just create a coverage button have the calls to the boss ring the secretary on a different line.
Calls to boss with blink that line on the secretary phone. Secretary pushes button to pick the bosses all.
The secretary can take the call, and screen it, put the call on hod, then page the boss and ask if he/she wants to take the call.
If yes, transfer to the bosses extension.
If not transfer to bosses voicemail.

Boss keeps his phone is DND, but adds the secretary as the DND bypass.

 

[janni78]

Those that need to be able to reach him could also use Dial Physical Extension by Number

Dial Physical Extension by Number
Dial a specified extension number regardless of the current user logged in at that extension and any forwarding, follow me or do not disturb settings applied by the current extension user. Note that the extension number used is the Base Extension number set against the extension configuration settings.



"Trying is the first step to failure..." - Homer

 

[Ben Jenkins]

Travis - thanks! The Coverage Appearance idea works great. Star for you!
So I added a Coverage Appearance feature button for the Boss to the Secretary's user profile. Then I set the Boss to DND and added the Secretary, all the other members of his department, the CFO, and the CEO to the DND exception list. Works perfectly!