Boss-Secretary setup

[Electproud]

Hello,,,

I am trying to forward all internal calls only to secretary and then the secretary can forward back to the boss.

however there is only option to forward all external and internal. (is there any way to keep external without forwarding)

Also, If I want to received some extension without forward to the secretary, how to make exception for them.

is these option possible with Avaya system using Avaya IP office manager 11.0.4

 

[IamaSherpa]

If I have understood the needing the solution could be using the MADN phantom user which has to be configured on the boss key buttons, external calls should be directed to the MADN and will not be forwarded, internal calls to the boss extension will do.

 

[Electproud]

Now What I did is put the boss in DND and make line converge to Secretary. it is working fine.

only one issue, that I dont want to forward any external calls to Secretary.

So how can I make DND exception for external calls. If someone call from outside is shows "External", no number is showing.

 

[Westi]

DND exceptions work for caller ID only so you would have to enter EVERY number that calls from external into the list

Joe
FHandw, ACSS, ACIS

 

[IamaSherpa]

Not exactly @Westi, DND exceptions allow the use of wild characters like XXXX, it means you can set just the first external digit like 1XXXXXXXXXXX (depending on lenght)

 

[Westi]

Nice, forgot about that option IamaSherpa because I never really used it to allow basically everything

that makes sense in North America and where all numbers are the same length and I just looked up Saudi Arabia and they seem to also have the 7 digit numbering.

Some places in Europe have nasty numbering plans with 4 to 7 digit phone numbers.


Joe
FHandw, ACSS, ACIS