Borked my 20 user CALs on terminal server

[jmille34]

Well I screwed the pooch good and proper on this one. I installed a 20 user CAL and then formatted the server. I have a backup, but apparently it was taken before I used the code. Now that I have reinstalled 2008, it says the CAL code is already used, and I can't find a way to reactivate it (which is part of the point, I'm sure). We got this as part of our MSDN subscription. I suspect that we are just going to have to bite the bullet and ask Microsoft to give us a new code or reactivate the old one. Any advice is appreciated.

 

[Davetoo]

You're going to have to contact the clearing house.

I'm Certifiable, not cert-ified.
It just means my answers are from experience, not a book.

 

[w33mhz]

Yes i agree with Davetoo, for that situation you need to call the clearing house.

 

[jmille34]

Rats

Well, my 5-user CAL did install, so at least I can finish configuring the machine and get some users on it while I sort this out.

BTW, Microsoft was actually having some kind of technical problem yesterday where they can't look stuff up in their own system.. heh.

 

[BridgeRE]

If it's from the MSDN, call and let them know you are "testing" and had to reinstall the OS, they will gladly reinstate it.

 

[jmille34]

Ahh, that's good to know, Bridge. I will give that a shot then. That may have been who my guy spoke to yesterday, but he didn't get very far due to their technical problems. I will give it another try tomorrow and see if they will open it back up. Thanks again, guys.