Stevehewitt
IS-IT--Management
Hi Everyone,
I'm after some honest opinions on this please. I'm not a greedy person after £££ all the time; I'm in IT because I love the challange and contstant learning that it rewards you with.
I current work in the first remote office setup by a medium (600 staff) finance company. This office had two departments in it - 5 staff working in commerical (getting the business for the company), and about 35 staff working in the call centre (including managers).
The job is average pay; but the company as a whole is very good, lots of recognition, lots of freedom - I like working here.
The problem is that I'm the only IT tech onsite, and the head office is based about 300 miles away. In head office the tech's all have one big office with 6 tech, network mngr, tech support / telecoms mngr and a helpdesk co-ordinator. They have their own room and simply go out when a user needs help.
I'm based slap in the middle of the contact centre; and because of this I'm a lot more involved in the operations of the call centre than tech's at head office. E.G. I go to the ops meeting etc.
The past 2 months call centre staff have beenn given a bonus scheme, which rewards up to £350pm extra ontop of a good salary. about 70% got this, whilst the rest got between £100 - £200 extra.
This put's their monthly take-home pay more than mine. Whilst I'm not trying to be bigheaded and say that I'm worth the most blah..blah..blah, I'm saying that I'm the lowest paid person in the entire office, but I have a huge amount of responsibility and technical tasks compared to call centre staff who read the script. (Just sales - not even Customer Services!)
Call centre staff don't spend another 2 hours onsite after they're meant to go home because there is office wide system problems; or come in on weekends to ensure that the project that goes live on Monday works 100%.
Is this fair? If not, how do I bring it up with my manager (Head office Tech Sup Mngr). Nice guy, but I don't want to look like a greedy arogant IT guy.
Any help appreciated on this.
Thanks, and well done on read all the way to the end!
Ta,
Steve.
"They have the internet on computers now!" - Homer Simpson
I'm after some honest opinions on this please. I'm not a greedy person after £££ all the time; I'm in IT because I love the challange and contstant learning that it rewards you with.
I current work in the first remote office setup by a medium (600 staff) finance company. This office had two departments in it - 5 staff working in commerical (getting the business for the company), and about 35 staff working in the call centre (including managers).
The job is average pay; but the company as a whole is very good, lots of recognition, lots of freedom - I like working here.
The problem is that I'm the only IT tech onsite, and the head office is based about 300 miles away. In head office the tech's all have one big office with 6 tech, network mngr, tech support / telecoms mngr and a helpdesk co-ordinator. They have their own room and simply go out when a user needs help.
I'm based slap in the middle of the contact centre; and because of this I'm a lot more involved in the operations of the call centre than tech's at head office. E.G. I go to the ops meeting etc.
The past 2 months call centre staff have beenn given a bonus scheme, which rewards up to £350pm extra ontop of a good salary. about 70% got this, whilst the rest got between £100 - £200 extra.
This put's their monthly take-home pay more than mine. Whilst I'm not trying to be bigheaded and say that I'm worth the most blah..blah..blah, I'm saying that I'm the lowest paid person in the entire office, but I have a huge amount of responsibility and technical tasks compared to call centre staff who read the script. (Just sales - not even Customer Services!)
Call centre staff don't spend another 2 hours onsite after they're meant to go home because there is office wide system problems; or come in on weekends to ensure that the project that goes live on Monday works 100%.
Is this fair? If not, how do I bring it up with my manager (Head office Tech Sup Mngr). Nice guy, but I don't want to look like a greedy arogant IT guy.
Any help appreciated on this.
Thanks, and well done on read all the way to the end!
Ta,
Steve.
"They have the internet on computers now!" - Homer Simpson