Blue Screen (Win7HomePrem64bit) on HP TouchSmart 300-1223 (All-in-one)

[BarryGreen]

OK I have been having problems trying to get a client's computer fixed. It is an HP TouchSmart 300-1223 which is an all-in-one. First it was viruses. I got rid of 54 of them. Then the hard drive was bad. Just swapped it out and put a brand new install of Windows7 64-bit Home Premium. Did all of the updates. Official drivers. I even put a 4 gig stick of RAM in there instead of the 2 gig stick that ended up in there somehow. RAM was tested and working BTW. Ran like a rocket ship compared to before! Then I was testing to make sure everything was good to go so I could give this guy his computer back and it would be out of my life. Got a bluescreen with the Stop code 0x0000001E so I turned off the computer, unplugged the USB keyboard and mouse, and tried to turn it back on. Fans ran and everything but the screen was not on. I did the same turn everything off, unplug everything procedure as previously mentioned only I removed the stick of RAM, turned it on, and got the beeps saying it had no RAM. I re-seated the stick of RAM, plugged everything back in, and BAM! The screen had color again. No problems with it for a day and a half running it constantly (videos playing, surfing) so I felt confident giving the client his computer back. That was two days ago and he just told me he got the same exact error I just mentioned to you guys. He is going to bring it by again tomorrow morning. Would you guys please help me out in getting this issue resolved so that I can finally get it out of my life? This thing has been at my house on-and-off for a month now. Any help is MUCH and GREATLY appreciated

(RAM is good, Hard drive is brand new, brand new installation of Windows 7 64-bit Home Premium and has been authenticated, did all possible updates) (I have no idea how to tell but I kind of think this is a video driver or power supply issue. I installed the Windows7 64-bit video driver from HP's site just in case anyone was curious and thinks that could be the problem

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[rclarke250]

Anything in when you analyze the dump file that it generates? It is usually a corrupted or out of date driver. And if you have the intel rapid storage driver loaded, make sure to go to intel and get the latest, because that is the cause of a lot of errors.

 

[BarryGreen]

I know this sounds is a silly question but how would I go about analyzing the dump files? I have used event viewer during the course of trying to figure out this computer's problems but not actually viewing the whole file.

 

[goombawaho]

Read this on analyzing dump files
Link

 

[BarryGreen]

OK so I have the computer back and attached are dump files and BSOD information taken from this computer - [URL unfurl="true"]http://www.filetolink.com/0fb83c5bdc[/url]

 

[BarryGreen]

Also uploaded it to SkyDrive for download - HPdumpfile300-1223

 

[goombawaho]

I would have posted yesterday but T-T went down as I was typing. Okay, so normally that blue screen is due to a driver OR bad memory. I didn't see the exact driver mentioned in the DMP file - sometimes it is / sometimes not.

So, I would first test the memory on the system for about 2 hours with MEMTEST86+
Get the Ultimate Boot CD as it's on there. Get ISO and burn it to a CD. Bottom of page for download locations.

http://www.ultimatebootcd.com/download.html

If memory is fine, then you need to update drivers. I would start with chipset drivers if there are newer ones. Then move to network cards - wired and wireless (you have them both). Move on to video and then sound.

If you want to TROUBLESHOOT the problem, update each one and then run for a while to see if has been fixed. If you want to just do it all, that's fine, but just REBOOT after each driver installation and then proceed to the next.

See if this is your PC Later drivers for some devices might need to be obtained from the manufacturer, but first try the latest from HP and then move on after all those are exhausted and it's still blue-screening. Couldn't hurt to update the BIOS too if you are behind.

http://h20000.www2.hp.com/bizsuppor...sId=4162268&swLang=8&taskId=135&swEnvOID=4063

Actually, it only looks like they have these updates:
Driver - Display / Monitor
Driver - Storage

 

[goombawaho]

So, to be clear, do the memory test. Do the BIOS and the Driver - Display / Monitor & Driver - Storage from HP.
Then, I suspect the wireless driver so do this next. It's an RALink RT2860
Link

 

[rclarke250]

I didn't see a driver named, but it said a VISTA driver was at fault. The strange thing is, on the AMD website, I can find no windows 7 drivers for this mobile chipset with an integrated HD3200, it looks like HP is either using a vista driver, or they tweaked a vista package for use in this system, either way that may be the issue.

 

[linney]

See how many unsigned drivers you have running on your machine. This article will guide you on the instructions but all you have to do is type sigverif in Start Run.

How to identify unsigned drivers using sigverif utility in Windows Vista

http://www.winvistaclub.com/f34.html

Most new machines come with a recovery partition allowing you to go back to the time of purchase, you will have to check your user guides (or the manufacturer's Web Site) for instructions. Choosing that path requires you to save all valuable data first.