Blocking Overseas outgoing calls Avaya CM4.0

[wizardbee]

Can anyone tell me how to block overseas calling capabilities on extensions. I suspect it is a class of restriction issue?
any help us much appreciated!
r
Fred

 

[AvayaTier3]

Hardware platform? Definity / CM Software version?
route pattern FRL levels allow some and disallow others

list ars analysis                                                      Page   1

                           ARS DIGIT ANALYSIS REPORT

                            Location:  all

               Dialed            Total        Route    Call      Node
               String          Min    Max    Pattern   Type     Number

         0                      1      1      deny     op
         0                      2      2      deny     op
         0                      8      8      deny     op
         0                      11     11     deny     op
         00                     2      2      deny     op
         01                     9      17     deny     iop
         011                    10     18     deny     intl

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[wizardbee]

Thanks BSH, I need to allow certain folks the ability to dial overseas...would that be done in the COR?
R
Fred

 

[4merAvaya]

For the Route Patterns used for International Calls, the FRL in the COR has to be equal to or higher that the FRL in the Route Pattern.

Kevin

 

[wizardbee]

Thanks Kevin,
I'll take a look at that also...can I do that for individual numbers? I'll need about 20 numbers out of around 1300 to have the ability to dial int'l
r
Fred

 

[4merAvaya]

Yes. You'll have to add each number individually to the ARS Analysis table and point it to the Route Pattern.

Kevin

 

[AvayaTier3]

In systems where "Authorization Codes Enabled? y" on the system-parameters
features, the descriptions below will not return a busy but a recall dial-tone
so that an Authorization Code can be used to override the programmed
originator's FRL.

When you dial an authorization code, the Facilities Restriction Level (FRL) that
is assigned to the extension, the attendant console, the incoming trunk group,
or the remote access trunk group that is in use for the call is replaced by the
FRL assigned to the authorization code. The FRL that is assigned to the
authorization code functions in the same way as the original FRL.

However, the new FRL that is assigned to the authorization code might represent
greater or lesser calling privileges than the original FRL. Access to any given
facility depends on the restrictions that are associated with the FRL of the
authorization code.
--------------------------------------------------------------------------------
The originator's COR will determine what types of calls you are allowed to make.

If an agent logs onto a phone, the COR of the Agent ID, not the COR of the
station, is what determines the calling authority.

The FRL on the originator's COR must be equal to or greater than the FRL of the
outgoing route pattern or facilities in order to complete the call.
Note: the originator can also be a trunk (facility) and the FRL of the
trunk-group's COR will be used. This is also known an incoming tandem trunk call

If the originator's FRL is a 3, calls to facilities with FRL 3 or lower will be
allowed. An originator CAN make calls on route patterns or facilities that have
an FRL of 3, 2, 1, or 0 (the same as the originator's FRL or LOWER).

If the originator's FRL is a 3, calls to facilities with FRL 4 or higher will be
denied. An originator CANNOT make calls on route patterns or facilities that
have an FRL of 4, 5, 6, or 7 without Authorization Codes Enabled? y and the used
Authorization code having a equal to or higher FRL than the originator's FRL,
or someone with a higher FRL making the call for them.

If the FRL of the outgoing facility is MORE restrictive (higher) than
originator's FRL, the call would be denied.

If the FRL of the outgoing facility is equal or LESS restrictive (lower) than
originator's FRL, the call would be allowed.

This is one way of controlling International outbound calling (The Most
Expensive Long Distance).
--------------------------------------------------------------------------------
Examples below are all originating a call to a route pattern or outgoing
facilities (trunk-group via TAC)

outgoing call from station 1001 - COR 1 with FRL 4
incoming call on trunk-group 1 - COR 1 with FRL 4
remote access barrier code 1234 - COR 1 with FRL 4

If originator's COR with FRL of 4, CAN make calls on all route patterns and
facilities with CORs that have FRLs 0 - 4

CAN make 911 call on route patterns and facilities with FRL of 0, 1, 2, 3, 4
NOTE: you will never want to restrict 911 and 9911 for legal reasons

CANNOT make (local calls on route pattern and facilities) with FRL 5 or higher
CANNOT make (LD calls on route pattern and facilities) with FRL 6 or higher
CANNOT make (International LD calls on route pattern and facilities) with FRL 7

If originator's COR with FRL of 7, CAN make calls on all route patterns and
facilities with CORs that have FRLs 0 - 7 (UNRESTRICTED)

to allow 911
make the station's COR use an FRL 0

to allow 911, local
make the station's COR use an FRL 5

to allow 911, local, non-International LD
make the station's COR use an FRL 6

to allow 911, local, non-International LD, International LD
make the station's COR use an FRL 7


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]