Blocking Outbound Calls - HiPath 4000 1

[2ndLineTech]

Hi Guys,

Wondering if anyone knows how to block dialling of particular digit patterns?
For example:

Blocking staff being able to dial (9)090XXXXXXXX or (9)070XXXXXXXX

If you require any more information please ask!

 

[sbcsu]

The AMO's LDPLN/LDAT/RICHT/COS(LCOSV) possibly LPROF are involved.

Find a phone that can not dial the number.
Make the new phone the same LCOSV as the phone that is restricted.
Test

 

[2ndLineTech]

Thanks for the reply sbcsu.

This would be a brand new restriction that would need configuring.
How long-winded is the process of setting this up?

(Background: I'm 2nd Line Support - and we've been asked to block outbound dialling of premium numbers.
We don't have a huge knowledge of the system and generally stick to Config changes on Stations)

 

[donb01]

When I do this I setup an outdial rule that calls somewhere in my network/system (like the main switchboard) and then set up the LDPLN for the digit string in question and point it to that outdial rule. If you dial a forbidden number you don't get out of the network!

Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA

 

[sbcsu]

Log on via ComWin
Try:

DIS-COSSU:LCOSV;

If you can see what each LCOSV does allow or restrict then your job is going to be easy.

 

[LoPath]

A snippet from a cheat sheet I made up:


This is administered as an LCR Dialing Pattern.

It’s easiest to see all of the dial patterns in the GUI. Go to Configuration Management, Least Cost Routing, Digit Pattern.

If you switch to the Object List, you’ll see lots of entries. Some for the CSI boxes, some for off-site extensions, some for menu trees, and others for actual allowed dialing patterns for outgoing calls.

As an example:
9-W-1-866-XXX-XXXX
This rule means you can dial 9, then W provides a second dial tone, dial 1-866- and any 7 digits. This is to allow dialing toll-free calls with an 866 prefix. Any time a new toll-free prefix is added, you’ll want to check in the 4000 and ensure these can be dialed. If it’s not in the list, it’s easiest to add in Expert Mode.

ADD-LDPLN:LCRPATT,0,9-W-1-844-XXX-XXXX,,18,,,1,12,,,N;
H500: AMO LDPLN STARTED
H07: LDP HAS BEEN ADDED

AMO-LDPLN-111 ADMINISTRATION LCR DIALPLAN
ADD COMPLETED;
<
These all point to Route 18, which is TOLL FREE.

Local number examples:
9-W-402-XXX-XXXX (Original Omaha area prefix)
9-W-531-XXX-XXXX (Added Omaha area prefix)
9-W-712-XXX-XXXX (Council Bluffs are prefix)
When Nebraska implemented mandatory 10-digit dialing, it became necessary to add entries for all of the local prefixes in the 4000. These all point to Route 1, which is ATT LOCAL.

Regular long-distance calls are handled by this entry:
9-W-1-XXX-XXX-XXXX
These calls point to Route 10, which is AT&T LD.

This list can also be used to block outgoing calls, such as:
9-W-976-XXXX
These calls point to Route 0, which is undefined, therefore the call gets blocked.

Calls to 911 are handled a little differently:
9-W-911
It was decided to make it mandatory to dial 9 before dialing 911, due to fat fingers accidentally calling 911. These calls point to Route 100, which is 911.


LoPath
Maintain HiPath 4000 V5 & V6, OpenScape Xpert V4, Xpressions, Contact Center

 

[2ndLineTech]

@LoPath

That was awesome - just set these and it did exactly what we needed it to do thanks!

Thanks for the help.

2LT

PS - How would one go about getting this cheat sheet?

 

[LoPath]

Not much more to it than that. I had it in a word document and just took out some "identifying information". Every time I have a "revelation" I make a cheat sheet, as my memory isn't near as good as it used to be! So I have a large collection of cheat sheets on various subjects.

LoPath
Maintain HiPath 4000 V5 & V6, OpenScape Xpert V4, Xpressions, Contact Center