blocking 911 calls

[georges392]

hi guys

i work in a hospital and in the psychiatry ward there is a phone for the patients and they keep calling 911 for the hell of it .....

how can i block 911 calls on just that phone

i have an option 61 release 25

thanks a lot

 

[911guru]

Exactly, that is the reason to use XLST.

It is assigned on a per phone basis. Only the phones that have that XLST assigned are affected. If ESA is on, then there is no other way to block a phone from dialing 911. There are many ways without ESA turned on, but then you are affecting all of the phones on the system by not having 911 provisioned efficiently. Without ESA, the system has no way of knowing that 911 is an emergency call, and you will not get On Site Notification, special routing, or proper CLID handling if you need to do that.

Trust me, XLST is the simplest way of accomplishing this.

911Guru

http://pbx-e911.com

 

[SuperKingCobra]

Another step would be to add onsite notification on the esa table. I had a similiar issue with rogue 911 calls and added this to the security office. When a 911 call was placed, it tandem rings the security desk then displays the 911 caller. Security can see the information but not intervene during the call. They can call the reportee back after the user terminates. Verify the emergency then stop a 911 false caller. It works quite well. This does not reroute 911 callers. Just provides information to onsite personnel who can respond.

 

[911guru]

See the 2 FAQs I added on E911 Misdial Prevention:

For Succession Release 3.00 through CS 1000 4.50:

http://www.tek-tips.com/faqs.cfm?fid=6769

And for CS 1000 Release 5.00:

http://www.tek-tips.com/faqs.cfm?fid=6770

911Guru

http://pbx-e911.com