Block or route calls based on Incoming line id?

[Bronislaw]

Hi chaps,

I'm new to this gig, and am not entirely sure if this is possible? I've always thought that this kind of thing would be done by the service provider, but they're insisting that is something that can / should be done locally...

we have a mitel 3300 MXe, version 9 UR3, IDSN30/E1 with 12 active channels.

We're receiving nusance calls from one particular phone number, and we'd like to block inbound calls from that number. Is it possible to do this on the MXe? I cant find any point where i'd be able to filter or route based on incoming caller ID.

I've alpha tagged the number so that our operators know not to pick up the call, but this really isnt the best way of dealing with it. we'd much rather the call never made it that far! Any thoughts you have would be greatly appreciated!

Many thanks!
Nat

 

[cknipe]

System-wide , Intelligent queue is the only thing I know of that can route based off of caller ID.

Though if you have YA premium or Unified Communicator premium on the desktop of a user, you can actually set it in the client. I'll see if I can post a doc I made on how to do this.

Outside of that, there is noting built into the controller that would let you do this. It may be a longshot but you may want to see if the telco has a service that could handle this.

 

[Bronislaw]

cknipe, thanks for your response. We may be looking at installing Unified Communicator at some point in the not too distant future so i'll be sure to keep this feature in mind.

For now, we've gone back to the telco... let's see how that goes.

Many thanks!
Nat