Block Incoming calls 3

[DontDeleteMeAgain]

CM5.1.1

I have a user that would like to block a certain number from the PSTN, i know i can create a VDN & all that, but is there something new in 5.1.1 that would enable me at the trunk level to block a number from coming in?

 

[SF0751]

Have you looked at thread690-543688? Using EC500/XMobile.

Susan
“Before you criticize someone, you should walk a mile in their shoes.
Then, when you criticize them, you are a mile away ...
and you have their shoes.”

 

[DontDeleteMeAgain]

Thanks, but the XMOBILE option would not work, First in order to add EC500, the harassing user would need added as a user, i cannot use the number due to dial plan restrictions.

 

[manfmmd]

The extension that has EC500 enabled can be any valid extension in the PBX, I use a non-did number. What does your dial plan look like?

1. Add the extension as a IP phone or x-ported station, we'll use 5551000.

2. Change off-pbx-telephone station-mapping 5551000 (5551000 is the extension and 9995551111 is the offending number)

change off-pbx-telephone station-mapping 4912138                Page   1 of   2
                  STATIONS WITH OFF-PBX TELEPHONE INTEGRATION

 Station     Application   Dial   Phone Number      Trunk       Configuration
 Extension                 Prefix                   Selection   Set
 5551000       EC500            - 9995551111         ars        1

3. Create a new COR with Calling Party Restriction: origination and apply it to the station

change cor 600                                                  Page   1 of  22
                              CLASS OF RESTRICTION

               COR Number: 666
          COR Description: AUTO WARRANTY CALL BLOCK

                      FRL: 0                                APLT? y
  Can Be Service Observed? n           Calling Party Restriction: origination
Can Be A Service Observer? n            Called Party Restriction: none
        Time of Day Chart: 1       Forced Entry of Account Codes? n
         Priority Queuing? n                Direct Agent Calling? n
     Restriction Override: none       Facility Access Trunk Test? n
     Restricted Call List? n                 Can Change Coverage? n

            Access to MCT? y            Fully Restricted Service? n
Group II Category For MFC: 7
         Send ANI for MFE? n
            MF ANI Prefix:              Automatic Charge Display? n
Hear System Music on Hold? y   PASTE (Display PBX Data on Phone)? n
                        Can Be Picked Up By Directed Call Pickup? n
                                    Can Use Directed Call Pickup? n
                                    Group Controlled Restriction: inactive

4. Enable EC500 via FAC.

5. Done.

 

[DontDeleteMeAgain]

Cool, Lemme try it out

 

[manfmmd]

**Yes I typo'd the change cor command**

;-)~

Don't callers like this really deserve a COR of 666!!!

 

[DontDeleteMeAgain]

Doesn't work every time, sometimes it just rings back as normal EC500 would

 

[manfmmd]

Do you have multiple entry points from your DID's, eg. T-1's and ISDN-PRI's or only PRI's? On the calls that do come through, does it show the CallerID?

 

[DontDeleteMeAgain]

i am sending in the same DID, each PRI is programmed the same

 

[manfmmd]

Set the extension up that you added as a bridged appearance on your phone and look for the CallerID information that comes in when the call rings through. If there is no CallerID then that's the problem. I assume you are using your cell phone to test?

 

[manfmmd]

Disregard the bridged appearances (too many issue going on here at work)

If you are dialing your own extension from the number that is being test blocked (your cell) it should ring busy every time. If it gets through, it may be a CallerID delivery issue with the cell phone provider or your LEC.

 

[DontDeleteMeAgain]

here is what i did, i have 2 phones on my desk.

X5551000 - set up with new COR as indicated

X5551001 - Abusive caller

X5551000 - added to off stat, with X1001 as the phone number

X5551001 is set up in the public-unknown to send 5551001 as the caller ID

List trace on X5551000 shows 5551001 coming in


it's hit or miss, sometimes the call gets rejected, sometimes it rings

 

[manfmmd]

Try it with your cell phone or other external phone.

Set your cell phone up as the abusive caller (all of the digits that you recieve when you call your desk).

You should get a list trace similar to this when you do a list trace tac

                                LIST TRACE

time            data

15:46:21     Calling party station    5551001 cid 0x2548
15:46:21     Calling Number & Name 5551001 Test
15:46:21     active station    5551001 cid 0x2548
15:46:21     dial 5551000
15:46:21     denial event 1732: Caller COR Restricted D1=0x8993 D2=0x8993
15:46:21     dial 5551000
15:46:21     term station    5551001 cid 0x2548
15:46:21     idle station    5551001 cid 0x2548

Your cell number won't appear in the call-trace, it maps it immediately to 5551001.

 

[DontDeleteMeAgain]

ok, i have to use someone elses since i have EC500 set up & it would look like an internal call, i will let you know how it goes.

 

[DontDeleteMeAgain]

i tried with someone else's cell, but by having origination restricted now this person cannot call out.

so if i add this to a dummy number, it doesnt matter, just by having this set up on any number will restrict the incoming call?

 

[DontDeleteMeAgain]

I just cannot get this to work!!! It's so frustrating, it's making me laugh

 

[SF0751]

I was able to block inbound calls using this setup with the off-PBX station method.....

display cor 2                                                   Page   1 of  22
                              CLASS OF RESTRICTION

               COR Number: 2
          COR Description: TeleMarketer Restriction

                      FRL: 0                                APLT? y
  Can Be Service Observed? n           Calling Party Restriction: origination
Can Be A Service Observer? n            Called Party Restriction: none
        Time of Day Chart: 1       Forced Entry of Account Codes? n
         Priority Queuing? n                Direct Agent Calling? n
     Restriction Override: none       Facility Access Trunk Test? n
     Restricted Call List? n                 Can Change Coverage? n

            Access to MCT? y            Fully Restricted Service? n
Group II Category For MFC: 7            Hear VDN of Origin Annc.? y
         Send ANI for MFE? n             Add/Remove Agent Skills? n
            MF ANI Prefix:              Automatic Charge Display? n
Hear System Music on Hold? y   PASTE (Display PBX Data on Phone)? n
                        Can Be Picked Up By Directed Call Pickup? n
                                    Can Use Directed Call Pickup? n
                                    Group Controlled Restriction: inactive

display station 5866                                            Page   1 of   3
                                     STATION

Extension: 5866                            Lock Messages? n          BCC: 0
     Type: xport                           Security Code:             TN: 1
     Port: X                             Coverage Path 1:            COR: 2
     Name: *CALL BLOCK - Off PBX Map     Coverage Path 2:            COS: 1
                                         Hunt-to Station:

STATION OPTIONS
              Loss Group: 2              Personalized Ringing Pattern: 1
             Data Module? n                          Message Lamp Ext: 5866
            Speakerphone: 1-way                   Mute Button Enabled? y


                                                    Media Complex Ext:
                                                         IP SoftPhone? n
                                                  Remote Office Phone? n

display off-pbx-telephone station-mapping                       Page   1 of   2
                  STATIONS WITH OFF-PBX TELEPHONE INTEGRATION

 Station     Application   Dial   Phone Number      Trunk       Configuration
 Extension                 Prefix                   Selection   Set
 5866          CSP         1    - 9492569107         ars        5
                                -
                                -
**********************************

                  STATIONS WITH OFF-PBX TELEPHONE INTEGRATION

 Station       Call       Mapping      Calls       Bridged
 Extension     Limit      Mode         Allowed     Calls
 5866         2         origination    none        none

display off-pbx-telephone configuration-set 5



                               CONFIGURATION SET: 5

      Configuration Set Description: TEST               
               Calling Number Style: network
                CDR for Origination: phone-number
 CDR for Calls to EC500 Destination? n
        Fast Connect on Origination? n
       Post Connect Dialing Options: out-of-band
      Cellular Voice Mail Detection: none
                      Barge-in Tone? y
        Calling Number Verification? y
             Identity When Bridging: station

Susan
“Before you criticize someone, you should walk a mile in their shoes.
Then, when you criticize them, you are a mile away ...
and you have their shoes.”

 

[DontDeleteMeAgain]

still doesn't work.

 

[SF0751]

Post what you've set up.....

Susan
“Before you criticize someone, you should walk a mile in their shoes.
Then, when you criticize them, you are a mile away ...
and you have their shoes.”

 

[DontDeleteMeAgain]

how do i post the screen shots?