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Block Incoming Call/EC500/XMobile, Etc.
- Thread starter imdue
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This is my procedure for blocking calls. The screen shots did not paste in here but you can get the idea. It is tedious the first time but after that you just have to add numbers to the table.
Blocking incoming calls
This procedure is used to block incoming calls from irritating wrong numbers or calls from recruiters or competitors. This is done on an as needed basis, site by site. The example belows shows the implementation for Chicago. It works by creating a table of numbers to block, then inserting a vector in front of the main vector that checks the caller id and sends the calls to busy if they caller is in the table. If not it sends the call to the main vector.
Create a table of numbers to block
The table is a vector routing table or VRT. List VRT shows the existing tables. Add VRT next will create a new table. Here is the current list.
A VRT is just a list of phone numbers with area code. Here is the Chicago table, which is vrt 7. These tables can be used for other things besides blocking numbers. They just control the flow through a vector which is really a script. You can update an existing list if you need to or create a new one if the site does not have blocking set up yet.
Create a Vector to check the table
First check the VDN for the office to see what vector the calls are being directed to.The command is change or display vdn #. In this example the Chicago calls are being sent to vector 317. Since they already have blocking configured that is their blocking vector. If the office does not have blocking set up then it will be their main vector.
Blocking vectors are in the range 310 to 389. Enter “change vector 3#” where # is the 2 digits that identify the office. Use “change” even if it doesn’t appear to exist. Then make it look like this only change the name and put the main vector that you got from looking at the VDN in the vector parameter on line 2.
Redirect the VDN
The last step is to point the VDN to the new vector. Enter “Change VDN #” and change the vector it points to, to the new blocking vector.
Blocking incoming calls
This procedure is used to block incoming calls from irritating wrong numbers or calls from recruiters or competitors. This is done on an as needed basis, site by site. The example belows shows the implementation for Chicago. It works by creating a table of numbers to block, then inserting a vector in front of the main vector that checks the caller id and sends the calls to busy if they caller is in the table. If not it sends the call to the main vector.
Create a table of numbers to block
The table is a vector routing table or VRT. List VRT shows the existing tables. Add VRT next will create a new table. Here is the current list.
A VRT is just a list of phone numbers with area code. Here is the Chicago table, which is vrt 7. These tables can be used for other things besides blocking numbers. They just control the flow through a vector which is really a script. You can update an existing list if you need to or create a new one if the site does not have blocking set up yet.
Create a Vector to check the table
First check the VDN for the office to see what vector the calls are being directed to.The command is change or display vdn #. In this example the Chicago calls are being sent to vector 317. Since they already have blocking configured that is their blocking vector. If the office does not have blocking set up then it will be their main vector.
Blocking vectors are in the range 310 to 389. Enter “change vector 3#” where # is the 2 digits that identify the office. Use “change” even if it doesn’t appear to exist. Then make it look like this only change the name and put the main vector that you got from looking at the VDN in the vector parameter on line 2.
Redirect the VDN
The last step is to point the VDN to the new vector. Enter “Change VDN #” and change the vector it points to, to the new blocking vector.
phoneguy55
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