Block guest room to guest room calls

[wmainc]

I am working on a Definity/early CM R013i.01.2.632.1 in a hotel. The manager wants to block guest room to guest room calling without going through the attendant. I don't know what PMS they are using, but controlled restriction appears to change User Cntrl Restr: from none to toll, although I don't believe that has anything to do with room to room calling anyway. Can guest room to guest room calling be restricted/blocked?

 

[kyle555]

Sure. In each COR, the last 40ish pages define if each COR can call every other COR. So, as long as the guest rooms are all in the same COR and only guest rooms have that COR - say COR 12, then go in COR 12 and forbid COR12 from calling COR12

I'd doublecheck that warm/blind xfer works thru an attendant or another phone in some other COR allowed calling 12.

 

[wmainc]

My concern is still being able to have the front desk transfer room to room. Sounds like it's time to give it a test.

Thanks.

 

[kyle555]

I think it'll be fine but it's not something I've ever tested. I'm sure having COR 1 forbid calls to COR 1 will stop your guestrooms from calling one another. I'm also sure that reception, upon selecting an idle call appearance on their station while having a different COR that is allowed calling COR 1 can call a guestroom.

The thing I've never tried is completing a transfer between two stations that aren't allowed calling each other. I feel like it has to work.

 

[wmainc]

Still waiting to hear back from customer if the attd xfer calls work or not.

 

[wmainc]

Of course as soon as I post that I get a response from the customer. He said it works just like it should.
Thanks.