not sure if you can bar internal calls but you can make these changes the CLS
The seven Class of Service types are:-
UNR - Unrestricted The extension user can dial anywhere they want - literally without restriction.
FRE - Fully Restricted No exchange line access. The extension user can make internal calls, can use privately wired (Tie) lines, however they can have calls using exchange lines transferred to them from another extension user.
FR1 - Fully Restricted 1 Same as FRE, but calls using exchange lines cannot be transferred to them.
FR2 - Fully Restricted 2 This restricts the extension to internal calls only.
SRE - Semi-restricted Allowed outgoing external calls via the attendant console only. Can receive external incoming calls.
TLD - Toll Denied Allowed outgoing calls to certain destinations only. The Meridian 1 monitors the digits that are dialled to determine if the call is to be allowed. This process is called New Flexible Code Restriction.
CTD - Conditionally Toll Like TLD, CTD checks the digits dialled, however CTD Denied only applies when a PSTN route is chosen as an alternative to a private network call.
I have an issue with an extension calling another one 50-75 times a day and I'm trying to find a band-aid fix until I can find the real issue so the users don't have to keep answering "phantom" calls all day long. I am trying to run traces in the CS1000 but no luck so far on figuring out why this is happening.
Here is the situation:
We have the following scenario:
We have a toll-free (800) which is being called by our Octel system repeatedly around 50-75 times a day. Users will pick up the toll-free line on their phone and the extension shows up with [highlight #FCE94F]2567[/highlight] and goes straight to hold music.
Toll-free – 800
DN = 1111 (Verizon points toll-free to this DN on our Nortel Option 61 system)
I'm not sure why it is setup that way. That is how it has always been they tell me. When you call x2567 it either gets picked up by our automated system or rings forever. The x2567 in in a group with 2568 and 2569 but I am not sure how to remove it from that group either. Any suggestions on that?
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