blind transfer from caller app 1

[Spookytooth]

Hello all, I have a caller app setup where I am trying to mimic a auto att (if you know your parties extension dial it now) My problem is the system seems to be pulling all calls back after 6 rings. I have certain phones that i want to ring until they are answered or the party hangs up. I have the system set for blind transfer and the integration is qsig t-1. The stations have no cover path assigned. Any ideas?

thanks in advance

 

[KenMeans]

Does it go back to the main greeting of the app or does it go to the users mailbox?

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[Spookytooth]

Thanks Ken, If you transfer off of the caller app it will ring the phone 6 times and then MM pulls it backs and gives you an option to 'press 1 to transfer to another extension, press 2 to leave a message or press 3 for assistance'. There is no cp on the station. We are looking for the caller app to do a blind transfer to the phone and then ring until it is picked up. I have the mas set up for blind transfer.

Thanks again

 

[KenMeans]

When you transfer from the app do you hear the phone ring or do you get hold music?

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[Spookytooth]

Hey Ken, you hear the phone ringing and it does physically ring. I also checked the OHV and nothing odd jumps out at me.

Thanks for your help with this.

 

[KenMeans]

Sounds to me like it is a recall on the PBX side that is sending the call back to who ever transfered the call. If it was not a blind transfer you would not hear ringback on the caller end.

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[Spookytooth]

Ken this one has me stumped. I cant find anything in the switch thats doing it. no transfer recall timers or anything else. I am seeing this in the OHV though-

04/12/07 17:30:52, "TUI", 21230, "Information", 24, "PENMAS2", "Transfer to extension 33003 failed due to a ring no answer condition.", 12, , ""

I went into another MM and built a test caller app and the same thing is happening there too. My caller apps are 'menu with extension'

thanks

 

[84Mike]

What setting should I look for to check for "blind transfer"?

 

[Spookytooth]

The only transfer setting I see when using t-1 qsig is in the vmsc under pbx. There is a transfer/outcall tab where you have options for full, partial or blind. I'm set for blind.

 

[Spookytooth]

I spoke to Tier 4 yesterday, they confirmed it's working as designed and there is no workaround to avoid MM pulling the calls back.



In QSIG all transfers are handled the same way regardless of whether we select Blind or Full on the MM. The call is pulled back after 6 Rings by MM and a greeting is played that will provide the caller with the option of calling someone else. This is done to prevent a call from going unanswered and 2 MM ports being used for an indefinite period of time. MM only allows for a maximum of 10 rings or 50 seconds before it will pull back the call.



There is a registry key that control this functionality. The registry is called TUIRingCount that sets the number of rings allowed. By default it is 4. The minimum is 2 and maximum is 10, so that call is pulled back after 10 rings.

Thanks everyone for your replies.

 

[KenMeans]

Thanks for the info!

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)