Blank Screen 4620swip

[Sparkresponse]

Hi anyone help out there or point in the right direction.

Sequence of events
4620swip - has a blank screen.
disconnect from network.
Reconnect.
Station reboots and I see the boot sequence on the screen
eventually the phone finishes boot up
Finally just a blank screen

I've tried a reboot then re-programming - checked against details of other stations and all the same. Similar end result - blank screen

Cheers
Dave R

 

[PERRYPJ]

Have you tried another phone, I had the same problem changed phone problem fixed

OLD ROLMEN WORKING ON NORTELS

 

[Sparkresponse]

Hi There

I have a few phones with the same problem.

Cheers
Dave R

 

[JPJacobson]

Try doing a busy and release of the phone extension.

 

[Sparkresponse]

Hi There

Tried that one but still blank screen

Cheers
Dave R

 

[ideal]

Do you have headsets connected to these phones and the hand pieces are not on the cradles. If so just put a hand piece on the cradle and display will appear.

 

[Sparkresponse]

Hi There

I've tried that and still no joy.

All the phones still have blank screens. They do work as I can dial another extension.

Cheers
Dave R

 

[m4ilm4n]

Sounds like the extension may be set up as a different model. I've seen this behavior if a 4610SWIP is logged in using an extension that's programmed as a 4602 - the display disappears but you still get dialtone.

 

[Sparkresponse]

Hi All

I've tried that one and confirmed I've entered the correct type of the phone in the configuration and the screens are still blank.

Cheers
Dave R