Blank IE window when clicking E-mail link

[NCalz]

This is driving me insane and I've looked in numerous knowledge bases to no avail.

In both Outlook and Eudora when I try to click a link that arrives in E-mail, I get a blank page in Internet Explorer. There's no way to follow a link from e-mail except to copy the link if it's presented in the e-mail and physically paste it into the address window of IE.

Some statistics:
I'm using the latest software
I'm using Windows ME on a new Dell computer
I'm also using Netscape on my system. Netscape gets my e-mail from another e-mail address. No problems with Netscape or following links in the Netscape environment.

Can anyone give me an idea of the solution to this? I was originally using Outlook, but I downloaded Eudora, thinking that it might eradicate the problem but it didn't.

HELP! thanks.

 

[Tourist]

Have you checked under Internet Options, Programs, what your default E-mail program is set to?

In a world without walls and fences, who needs Windows and Gates?

 

[paulwood]

I was having this problem, but also I was not getting new IE windows to open. One fix that seems to sort out a lot of IE window problems is to either reinstall or re-register a bunch of dll's particularly Oleaut32.dll

I did this with SFC(system file checker) and it seems to have got rid of 'pauses' when my system temporarily froze for a while as well. In the end I have reinstalled 5 system files in all, but I couldn't say which single one was most important.

Shdocvw.dll
Shell32.dll
Oleaut32.dll
Mshtml.dll
Urlmon.dll

Hope this helps.

 

[NCalz]

Thanks, both of you for your help. Acutally, I read some other posts on another topic and decided to try Microsoft's "repair" utility in the Control Panel's Add/Remove Programs. It worked! Whatever the problem was, no doubt some of the things you mentioned, were giving me problems, and the repair utility solved them. Thanks again for your help. -Nancy

 

[reghakr]

NCalz,

Give this link a try:

http://support.microsoft.com/default.aspx?scid=KB;EN-US;q259737

reghakr