Blank Acivity Log - 11.5 SP3 on 2003 R2

[Barcellos]

Hello All,

I have a problem with ARCserve 11.5 SP3 on Server 2003 R2 - The Activity Log is blank.

I have seen other posts with exactly the same problem but the suggested fixes don't appear to work in my case - I must be missing something obvious !

Taken from the last accepted fix for this problem :

- I have ensured that the Organize option on the activity Log tab has ALL 3 check boxes enabled under "use filters" and the pull down menu beneath it has "show all messages".
- Have ran CSTOP
- Made sure caloggerd.exe is not running on Windows processes.
- Then renamed the log folder under the Brightstor folder
- Ran CSTART

What should I be renaming this folder to as I still have a blank Activity Log when going back in after running CSTART ?

Many Thanks, Barcellos.

 

[davidmichel]

Don't think it is necessary to rename the Log directory, you can accomplish the same thing by deleting the BrighStor.* files under the log directory.

Check the permissions on the log directory, ARCserve parent directory and it's share.

Restart the server.

 

[Barcellos]

Thanks for the advice, however running CSTOP, deleting the Brightstor.log file from within the LOG directory, then C START hasn't worked.

I still don't have anything in the Activity Log. Also, ARCserve locks up now. If I put the Brightstor.log file back in the LOG directory it doesn't lock up.

I've checked the shares & these appear to be set at the defaults.

Any other ideas ?

 

[Barcellos]

To add :

As the server is still on the workbench being prepped, I have deinstalled & reinstalled 11.5 to defaults (no SP3) & the Activity Log is still blank.

 

[davidmichel]

does the log size grow?

 

[Barcellos]

Yes backup jobs complete fine & the .log file is appended accordingly.

However through removing/reinstalling, etc, I'm now having licence issues. I've removed entries from the registry & also ran the lic98 removal batch file but still problems.

I'm therefore changing tact with this slightly now - is there a procedure to do a full clean uninstall of 11.5 (i.e. leaving no registry entries, folders, files, etc..), so I can perform a fresh install on my server as if no ARCserve product has been on it before ? Struggling to find anything on CA's web site.

Many Thanks.

 

[sanbe03]

here a link to use the Microsoft cleanup ....

http://supportconnect.ca.com/sc/redir.jsp?reqPage=search&searchID=TEC419730