Blackberry msgs slow or non existent

[stevenriz]

Hi, we have exchange 03 and BES 3.6.7.12 and all of a sudden our ATT blackberries started receiving messages really slowly or not at all. They also have trouble sending messages and lookups are now failing. Everything looks fine in the event viewers of both the Exchange and the BB server. This morning I restarted both the Exchange and the BB servers and by mid day everything seems back to slow again. I might suspect the Exchange server sluggish but I look at Task Manager and it is 99% idle although I see lots of disk activity.

we have 21 BB users and about 75 users overall on the Exchange server.

could this possibly be an ATT issue? I don't know what else to check...

 

[stevenriz]

I have never read logs. I will check them out... are they in plain text?

 

[58sniper]

event logs

Pat Richard MVP
Plan for performance, and capacity takes care of itself. Plan for capacity, and suffer poor performance.

http://www.ucblogs.net/blogs/exchange/