Blackberry Device - mail retention

[chriswoo]

I have a question regarding the retention of mail on a device. We have two users who receive a phenominal amount of mail largely due to having Bloomberg messages forwarded to their devices. Both have 8800's on the Vodafone network both have exactly the same settings on their devices. The 'Keep Messages' option in General Options of the Message Options is set to 15 days. One guy has just over a days worth of messages the other has five days. Both have similar amount of free space.

Does anyone know why there is such a difference and what we could possibly do so that both retain five days worth of mail on a rolling cycle? We have tried different devices, removed and added to the BES and checked all BES settings.

Please help and thanks for reading!

 

[jpaf]

Does the person with one day's worth of messages file\archive\delete the messages in the mail client? If so, it will be reflected on the device.

cheers
jpaf

 

[chriswoo]

they both do and it is relcted on the device - folder icon rather than envelope. Thanks for the response.

 

[GLComputing]

I have a similar issue... some times, for no appearent reason, I lose all my email,sms,call lists. I have 20MB free according to the Status.

I can only put it down to some application using a lot of RAM during some task... but haven't been able to nail it down.

I wish the BB could reserve RAM for these lists as it means I lose SMSs sometimes before I've read them and can't recover.

At least it shouldn't remove unread items.

Regards,
Mike Lazarus
ACT! Evangelist
GL Computing, Aust

http://www.GLComputing.com.au

 

[SimonDavis]

I think it was covered above, but to be clear - if you have your BB connected to say a webmail account, it will pick up all the mail from that account.

If you subsequently go into the webmail directly - via the web - any deletions / movement of messages etc will eventually be reflected on the BB.

Also, if you use Outlook/outlook express, it will pull the mail from the webmail account, and that too will 'disappear' from the Blackberry shortly after.

By default, the BB keeps itself synched with more or less just what's in the inbox on the original account.

 

[GLComputing]

Simon, that wouldn't apply to me... I use Outlook/Exchange/BES, and with nothing being done on the email client, I will suddenly have nothing in the Blackberry Message, SMS or Call lists - and SMS/Call lists would have nothing to do with the email client anyway

Regards,
Mike Lazarus
ACT! Evangelist
GL Computing, Aust

http://www.GLComputing.com.au

 

[SimonDavis]

Yeah, sorry Mike - I realised I was just waffling after I posted it. I had just been sorting out a similar mystery on my BB, and wasn't really thinking.