Black Screen No Cursor After W10 Updates

[robqx4]

Hello,

My friends HP Z1 AIO computer did some Windows 10 updates (said it took hours to complete) and now it boots up to a black screen no cursor.

I have tried doing a system restore, but the only dates he had were from the same day this happened 9/30/16. Restore didn't fix it.

We can boot up in Safe Mode just fine. When I went into check on what updates were installed that day there were about 25-30 pertaining to Office 2010 and 3 for Windows itself. I uninstalled the 3 Windows updates thinking that might help, but it didn't!
I also updated the Video driver along with about 10 other drivers while in Safe Mode, but that didn't help either.

I'm stuck!

Please Help,

Thank You,

Rob S.

 

[Beilstwh]

If it is ok in safe mode then the problem is most likely one of the services or application that autostarts. Disable them all and then restart them one at a time until you find the problem.

Bill
Lead Application Developer
New York State, USA

 

[robqx4]

Hi Bill,

I will give that a shot.

Thank You,

Rob