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Black Screen No Cursor After W10 Updates

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robqx4

Technical User
Feb 25, 2004
18
US
Hello,

My friends HP Z1 AIO computer did some Windows 10 updates (said it took hours to complete) and now it boots up to a black screen no cursor.

I have tried doing a system restore, but the only dates he had were from the same day this happened 9/30/16. Restore didn't fix it.

We can boot up in Safe Mode just fine. When I went into check on what updates were installed that day there were about 25-30 pertaining to Office 2010 and 3 for Windows itself. I uninstalled the 3 Windows updates thinking that might help, but it didn't!
I also updated the Video driver along with about 10 other drivers while in Safe Mode, but that didn't help either.

I'm stuck!

Please Help,

Thank You,

Rob S.
 
If it is ok in safe mode then the problem is most likely one of the services or application that autostarts. Disable them all and then restart them one at a time until you find the problem.

Bill
Lead Application Developer
New York State, USA
 
Hi Bill,

I will give that a shot.

Thank You,

Rob
 
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